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Reviews (241)
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All reviewswhite boardrooms are smallgreat locationwine hourboutique hoteltwo blockswalking distancerestaurants and barstrain stationstanford campusfree wificlean hotelcomfy bednice breakfastcal trainbusiness tripfront desk staff
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Reviewed 14 August 2017

Stayed here on business and really liked the location (walkable to restaurants and meetings) and it was very quiet. Rooms were small but efficient and well designed. Staff were nice at desk and breakfast. I plan on coming back

  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Karl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pfriedman, General Manager at Hotel Keen, responded to this reviewResponded 19 August 2017

Dear Karl S,

Thank you for giving us a shot. I am very happy that you were pleased with us and look forward to welcoming you back on your next visit.

Best,

Peter F

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Reviewed 14 August 2017

My experience with this hotel was excellent. It had clean rooms, decent breakfasts, good service and a great location (near Cal Train). The management was friendly and helpful. I look forward to staying there again.

  • Stayed: August 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank marthad945
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pfriedman, General Manager at Hotel Keen, responded to this reviewResponded 19 August 2017

Dear marthad945,

It was a pleasure meeting you and your friends. I am so happy that you enjoyed your stay. My apologies again for your upstairs neighbor - sorry I did not think to check the previous day when you first mentioned it.

Let me know when you are coming back!

Best,

Peter F

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Reviewed 8 August 2017

This hotel was great! Best location, right around the corner from shops and restaurants, 15 min walk to Stanford campus. Very accommodating staff, friendly service. Small but clean and quiet rooms. Only complaint, no fridge in the rooms, and had to ask the staff for ice. Oh yeah, also no salt and pepper at breakfast.

Room Tip: Get the deluxe!
  • Stayed: August 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Sdhten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pfriedman, General Manager at Hotel Keen, responded to this reviewResponded 10 August 2017

Dear Sdhten,

Thank you very much for the stay and the high marks. I am embarrassed that our staff neglected to put out the salt and pepper on the buffet given we have something in the neighborhood of 6000 packets in the kitchen. Perhaps next time...

We have seen a growing number of comments regarding the lack of a fridge so it is something that we will take into consideration, especially for the deluxe rooms. The standard rooms are pretty compact so finding something that could work in those rooms will be trickier.

Best regards,

Peter F

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Reviewed 8 August 2017

This hotel was very nice in the heart of Palo Alto. Just around the corner from shops and restaurants, and a 15 min walk to the middle of Stanford Campus! I will be staying here again. Bring a cooler as there are no fridges in the rooms, but that is literately my only complaint.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Sdhten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pfriedman, General Manager at Hotel Keen, responded to this reviewResponded 10 August 2017

Dear Sdhten,

In the event that one of the reviews gets deleted I will post a response to both.

Thank you again for staying with us, sharing your comments through our survey and taking the time to spread the word on Trip Advisor.

Please let us know the next time you are out this way!

Sincerely,

Peter F

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Reviewed 5 August 2017

Great place but be aware rooms are beds with bathrooms. It is fantastic if you only sleep here, and are alone, because bathroom has no door. Two people could not stay here Bec the rooms are too small. Impecable and great staff.

  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank D5772TDpatriciam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pfriedman, General Manager at Hotel Keen, responded to this reviewResponded 9 August 2017

Dear D5772TDpatriciam,

Thank you very much for the review and recognizing the efforts of our team. High praise that I cannot wait to share with them.

I think two people would be comfortable in our standard rooms and certainly more than comfortable in our deluxe ones. Maybe not my parents though....

We hope to see you again in the future!

Kind regards,

Peter F

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