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Reviews (543)
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11 - 16 of 543 reviews
Reviewed 11 June 2018 via mobile

This was my first business trip to the area, so I don't know if it's the norm around here. I don't mind to pay more, not to mention it's paid by the company, but not toward poor service. The staff was pretty inexperienced, and nowhere close to welcoming. I'll avoid this hotel as much as possible.

Stayed: June 2018, travelled on business
1  Thank George S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 June 2018 via mobile

Hilton Garden Inn at Palo Alto is one of the better hotels I've stayed at in Palo Alto. Clean and newer rooms, and extremely supportive and welcoming staff. The breakfast is amazing and they have a well stocked marketplace.

Stayed: June 2018, travelled on business
Thank theparthlesstraveled
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moe N, Assistant General Manager at Hilton Garden Inn Palo Alto, responded to this reviewResponded 9 June 2018

Thank you for your recent visit and review! We strive to not only meet but exceed our guests expectations on every visit here at The Hilton Garden Inn Palo Alto. We hope to welcome you back very soon in the near future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2018

Garden Inn - I would definitely recommend this hotel. Rooms were great and employees very helpful and polite. I liked the security of the underground parking facility at no charge. Breakfast was included as a gold member. Nice bar and lobby area. Was not able to take advantage but looked very good. We were attending a concert at Shoreline. Hotel is conveniently located to venue.

  • Stayed: May 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank sburgess20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moe N, Assistant General Manager at Hilton Garden Inn Palo Alto, responded to this reviewResponded 6 June 2018

Thank you SBurgess20!

We are very happy that we were able to create a memorable experience during your visit here at the Hilton Garden Inn Palo Alto! We strive to not only meet but exceed our guests expectations. We look forward to welcoming you back in the near future!

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Reviewed 22 May 2018 via mobile

This hotel was crazy expensive for a Hilton Garden Inn ($400/night). It is a nice hotel with large and comfortable rooms. Staff is very nice and helpful. Great location for business in Palo Alto. Fitness room is nice. Parking is available but at an extra cost.

Stayed: May 2018, travelled on business
Thank Mac D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moe N, Manager at Hilton Garden Inn Palo Alto, responded to this reviewResponded 24 May 2018

Thank You Mac D for your recent stay here at the Hilton Garden Inn Palo Alto. We appreciate the feedback and are happy you found the location as well as amenities on property to your liking. We hope to welcome you back soon!

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Reviewed 18 May 2018

its everything you would expect from a HILTON, but considering the price you should expect free water and breakfast and parking. the hotel needs a concierge service, I requested information from the front desk clerk and he really was unable to help me.

  • Stayed: May 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank mcindon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moe N, Manager at Hilton Garden Inn Palo Alto, responded to this reviewResponded 20 May 2018

Thank you for your review Mcindon,

We appreciate the feedback provided and hope that we can welcome you back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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