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Reviewed 14 September 2017 via mobile

This is a five star resort with fourth rate service. It could have been & should have been better. From the front desk to the hostess in the Terrace dining room no one seems to be properly trained. They need to get their act together. The grounds are beautiful. However, our room & bath both had a very strong odor of mold. I was feeling so ill after four days, I had to take a decongestion. The minute we left I felt better. I really wish I could recommended it.

Stayed: July 2017, travelled as a couple
Thank rckNyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LanghamPasadena, Manager at The Langham Huntington, Pasadena, Los Angeles, responded to this reviewResponded 18 September 2017

Dear rckNyc,

Thank you for your feedback. I am so sorry to hear of the issues which you experienced and apologize that your stay was not up to par. Rigorous service training of all staff is a brand standard which we work hard to carefully adhere to, so it is most disappointing to note that your encounters with our staff were problematic in any way. Please know that I have addressed this directly with our management team, in particular Front Office and The Terrace, so that we may continue to work hard to ensure our service standards are being followed to the letter for each and every guest interaction. In addition, as we finalize the last phases of our full guestroom refresh throughout the hotel, replacing carpeting, drapery, paint and more, we can ensure that our guestroom product is in excellent, clean condition. Again, we apologize that your stay was disappointing and hope in light of our continued efforts that you will consider returning in the future so we may have a chance to show you a flawless stay.

Best Regards,
Vern Lakusta
Director of Hotel Operations

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Reviewed 13 September 2017

After our visit to the Norton Simon museum we spent the night at the Huntington. Valet parking at $29 per night is not a choice. Check in had a bit of a delay until they caked in help. The hallways show age and wear but our room had new carpet and air conditioning. It was a comfortable size in the main section of the property. The bathroom rejected the older hotels with one sink and the shower in the tub. There were nice amenities and the towels were huge. There were 2 bottles of water and fresh fruit in the room. There was also an expresso machine and coffee. Newspapers were available in the lobby. The grounds are very nice and we enjoyed our before dinner walk. They have a number of conference rooms so it appears meeting and conferences are important to their finances. A nice Grand Dame.

Room Tip: Room 465 was quiet and nice.
  • Stayed: September 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Burnie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LanghamPasadena, Manager at The Langham Huntington, Pasadena, Los Angeles, responded to this reviewResponded 18 September 2017

Dear Burnie,

Thank you for sharing your feedback with us. I am glad to note that you enjoyed your visit to The Langham and your accommodations, as well as that you had a chance to explore our lovely 23 acres of grounds and gardens. Our team works hard to maintain an appropriate balance of historic and modern for our guests, and in addition to the guestroom refresh, which you have noted, we are now in the process of working to replace all guest corridor carpeting and add fresh paint, to match the newness of the guestrooms themselves. We hope to have a chance to welcome you back again in the future for another enjoyable stay!

Best Regards,
Vern Lakusta
Director of Hotel Operations

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Reviewed 13 September 2017 via mobile

Our son got married at the end of August in Pasadena. We decided to make it easier on ourselves by
staying at the Langham. They were so accommodating, and had our rooms ready early, so we could make a 3:00 photo shoot nearby. The rooms were beautiful with large terraces. I would go back in a second! They are also very pet friendly, and treat dogs/ cats like VIPs. Our daughter took her dog with us. He had his own pillow and bowls. Tip: If you get a Lanai building room with a pet, make sure you bolt the french doors closed. Her dog pushed the door open, and took a little stroll to the pool area. No harm was done, and she found him quickly,but it didn't help her nerves any. She was in a first floor room. My family stayed there, too, and loved it. Tip to restaurant: Vegan friendly options would be appreciated for all meals. We might have tried the restaurant, but most items were dairy or egg centric, so ended up going out. Thanks!

Stayed: August 2017, travelled with family
Thank madartist54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LanghamPasadena, Manager at The Langham Huntington, Pasadena, Los Angeles, responded to this reviewResponded 18 September 2017

Dear madartist54,

Thank you for taking the time to review your recent stay with us. I am so glad to hear that you had a relaxing visit and found the accommodations comfortable and relaxing for both you and your pets! We do apologize, however, that you found our vegan options lacking; each of our restaurants works hard to incorporate a number of vegan-friendly dishes into our menus, however we regularly review our offerings based on guest feedback and will be sharing these comments with our culinary team to see what improvements we can make. We hope to have a chance to welcome you back again soon for a truly flawless stay!

Best Regards,
Vern Lakusta
Director of Hotel Operations

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Reviewed 11 September 2017

This is a beautiful hotel. The service is impeccable. The hotel and grounds are gorgeous, like stepping back in time. It's not cheap but as they say, you get what you pay for. The beautiful flowers that around found everywhere throughout the hotel set the tone -- beauty and class!

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Langham Hospitality Group
Thank rickt960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LanghamPasadena, Manager at The Langham Huntington, Pasadena, Los Angeles, responded to this reviewResponded 12 September 2017

Dear rickt960,

Thank you very much for taking the time to share your thoughts on your Langham stay. I am so glad to hear that you had an enjoyable time and especially to note the great service you received from our staff. I will be sure to share this feedback with our management team, who join me in looking forward to welcoming you back again in the future.

Best Regards,
Vern Lakusta
Director of Hotel Operations

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Reviewed 11 September 2017 via mobile

Saline pool!! Drink and food delivered to you, pool-side. Calm, suburban surroundings, green trees everywhere, colorful gardens, lots of land, beautiful breakfast spot, huge cool bar with a long balcony and a view that can't be beat. Delicious quality restaurants (and room service too). You don't need to fly anywhere. Just get up early on a Saturday morning and drive to Pasadena. It's paradise and relaxing. They also have a shuttle that will take you to Downtown Pasadena, which is a thoughtful offering. I can't say enough about it, but I will say that if it gets too crowded, I'm deleting this post! I'm trusting you to cherish this one of the few hidden gems

Stayed: August 2017, travelled as a couple
Thank katpaterno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LanghamPasadena, Manager at The Langham Huntington, Pasadena, Los Angeles, responded to this reviewResponded 12 September 2017

Dear marvelwonder,

Thank you very much for these wonderful comments about your recent Langham experience! I am thrilled that you have found our lovely property to be a true Pasadena gem and have had a chance to relax and enjoy the hotel and the amenities offered for our guests. We look forward to welcoming you back again soon.

Best Regards,
Vern Lakusta
Director of Hotel Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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