Terrible experience due to poorly maintained hotel. The air conditioner was broken, the dresser drawer was missing, the closet door was broken. The staff seemed to be aware of the many issues and didn’t care.More
- Free Wifi
- Free Parking
Terrible experience due to poorly maintained hotel. The air conditioner was broken, the dresser drawer was missing, the closet door was broken. The staff seemed to be aware of the many issues and didn’t care.MoreShow less
Thank you for taking the time to post regarding your most recent experience with us. Your feedback is very important us. Please accept our sincerest apologies for a less than perfect stay. If you wish to discuss this further, please do not hesitate to contact myself directly.
My wife and I stayed at Homewood Suits By Hilton Ontario-Rancho Cucamonga as soon as we arrived the front desk was welcoming. Made our check in easy and fast no waiting. They where real kind and respectful asked if we needed anything to just give them a call at the front desk and they would be more then happy to assist us.
We are so happy to hear that you were able to enjoy the hotel! Thank you for the very kind accolades regarding our team. Hope to see you again very soon!
Had never been to this area of SoCal, there were a few hiccups at check in, the rooms were smaller than other Homewood suites I've stayed with, was not as clean as most Hilton's are known and needs updating however the Assistant General Manager Daniel made the stay for us! He apologized for the troubles we had and assured us he would address the issues brought to his attention. A bit over priced but there are many hotels in this area! Breakfast buffet is wonderful and wonderful selections! I would stay again if needed to probably wouldn't be my first choice if just myself traveling.
Thank you for taking to the time to post regarding your most recent experience with us. We greatly appreciate your feedback and will sure to share with the team. Until, next time...
It was an ok place- hallways looked rundown and the elevator dirty. I had a noisy guest room next to me- first night they woke me up at 1 am slamming the doors and shouting . Hotel staff was excellent
Greetings ForTheLoveof Tuscany,
Thank you for taking the time in sharing your experience. We apologize a guest woke you up. We do our best to ensure every guest has a well rested night. Please consider us for your next visit so we can make it right.
Yours in Hospitality,
Staff is great they treat you like family. Clean and comfortable rooms. I always stay here when I am in the area. I have 3 more reservations setup already for this year. If you don't want to eat at the hotel there are plenty of good places to eat at whithin walking distance.
Hi Robert B,
We strive to ensure every guest feels like family and we are thrilled you were able to experience this feeling. Having many different restaurants to eat within a short walk makes our location a popular one. We look forward in seeing you during the year.
Assistant General Manager
Fabulous hotel in upscale area; quiet, with comfortable beds. Daniel checked us in and was superb; personable (called us when we were in our room to make sure it was to our standard) and helpful (gave us recommendations for dinner in Victoria Gardens area). Would definitely stay here again.
Thank you for staying with us and for taking the time to share your experience with the TripAdvisor community. It was my pleasure assisting you and we look forward to accommodating you on your next visit to Rancho Cucamonga.
Assistant General Manager