I almost never write a negative review about anybody or place, but I decided to do this for this restaurant as I noticed a pattern. It is not about food as it is okay.
I visited this place a few times with my family. They were fine at the beginning: fine Italian cuisine (descent, but nothing extra ordinary), some waitresses or waiters were good and some bad (like most places), and price was reasonable. Problem is if they are vacant then you are okay, but if the place is crowded (like holiday season) then they will be so ignorant like you never existed.
During a few visits I found out that the management (not the servers) of this place absolutely does not believe in customer service and treating people equally. My in-laws are old and have difficulty handling cold. I dropped off my family (12/19/17 pm) at the restaurant entrance and left to park my car which took a while (more than 15 min). When I returned I saw my family been sat at a table (with not adequate number of seats) very close to the entrance with the door left open (cold wind was blowing directly on them) when they were chilling: I had warm clothes, but I found it cold inside even for myself. No server had approached them to say a word during all this time or offer a glass of water. I stood up there (as there was not adequate seats) for a few more minutes: nothing occured. Nobody even looked at us. Instead of making a foss I simply convinced my family to leave (as my little one like this place). Even when we left, the receptionist person who was standing in front of the entray said not even one word.
People might say I am exaggerating or am opiniated: fine.
Everybody will be looking at the world through his or her own window, but point is: you have to be a human to treat a human like one and irespective of ours feelings or perception everybody deserves to be treated with respect and dignity. I will leave the judgement to the readers.
Maybe this a few words help restaurant manager to rethink about what he/she is thinking.
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