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Reviews (645)
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All reviewsfree drinkshash brownswafflesroom was cleanbest westernspool and hot tubgreat place to staynice pooleasy accesshot breakfaststaff was friendlynice staywould definitely stay here againthe breakfast areaparking lotsacramento areaconvenient location
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25 - 30 of 645 reviews
Reviewed 15 April 2018

I stay here frequently and love this place. The staff and hotel are great. Tommy, Kristen, Jessica, Carol, Patel, Derek and Yolanda check us in and out and are always very polite and professional. Lindsey pops out from the office on occasion to welcome us to the hotel. What a great staff.
Always fast, easy in and out. Ladine and her crew, Sandy, Leahna, Robin and Lisa have the breakfast area clean and stocked. They are always very friendly and upbeat. Carmen has the lounge jumping-great music and friendly, professional service. Grace keeps the hotel staff on their toes and Yenny always has a smile and is always busy! Paul keeps the hotel secure and quiet. Hector, Javier and Marco drive us to and from the rail yard and are always professional and friendly! Great rooms and the location is perfect!

  • Stayed: April 2018, travelled on business
    • Value
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Review collected in partnership with Best Western
Thank Kevin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 April 2018

-Internet was running slow which wasn't enough for streaming.

-Seemed like the lobby got more TV channels than the room did. Slow to change channels on TV while in room.

-Jetted tub not working and could not be fixed. To be fair, didn't find out about the tub not working until day of checkout. Had I tried out the tub immediately upon check in, probably could have gotten switched to another room.

  • Stayed: April 2018, travelled as a couple
    • Value
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Review collected in partnership with Best Western
Thank Tabakman E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 April 2018

This will be our first choice from now on when we visit family in the area! We were in rooms with 2 Queen beds separated by the bathroom. Great design allowing for some degree of privacy. We had grandchildren in one side with their own tv. So much more comfortable with more space than you typically have with 2 queen beds. Breakfast was delicious with many choices sure to please everyone. Pool and Jacuzzi area is in a courtyard setting with an additional very large deck and seating area in another courtyard. Convenient to I-80 and area attractions. Excellent value for the price!

  • Stayed: April 2018, travelled with family
    • Value
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Review collected in partnership with Best Western
Thank kathleenwG2874AF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2018

very friendly and knowledgeable staff, nice pool, above average breakfast, but bathroom was weird, no privacy for toilet, nit picking, but will stay here again, rates very fair for AAA, greeted as club member immediately, a model for others

  • Stayed: April 2018, travelled on business
    • Location
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Thank mike m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPOrchid_Management, General Manager at Best Western Plus Orchid Hotel & Suites, responded to this reviewResponded 8 May 2018

Thank you so much for the review. We have several room types so we can definitely get a room with a different bathroom next time you stay with us. Ask the front desk about our room types and they would be glad to help you find a room the would be more to your liking.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

The rooms are nice although dated. Comfortable bed. Problem was very noisy air conditioner. Had to turn it OFF. Also very noisy exhaust fan in bathroom that goes on with the light (so you can't avoid it). Location and facility are good and parking is great.
Hot breakfast was excellent. WIFI was very good throughout the facility.

  • Stayed: April 2018, travelled with family
    • Value
    • Cleanliness
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Thank Tom A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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