STAY AWAY!!! This place has horrible customer service & the location is bad. I reserved this hotel 3 days before my family & I were supposed to stay here. We show up to check in & are told we are the 3rd people this has happened to tonight (made reservations but no rooms left). We leave & go stay elsewhere & my card gets charged 3 days later by this horrible hotel. I played phone tag with their manager Lisa who is extremely rude & unprofessional & was told by her I won't get my money back because I gave the wrong name. I demanded the owners contact info-contacted them & 4 days later have yet to hear from them. My bank is now going after them.
The location is in the ghetto (had I known Sacramento I never would have thought of staying here) & there were homeless people all around the hotel when we got there. Pay more for a safer place to stay & for a hotel who doesn't charge your card & lies about why they charged it! Don't waste your time or money on this place!!! Their prices are cheap for a reason.... you get what you pay for!!!!More
- Free Wifi
- Free Parking