After staying for one night at Hotel Valencia, I was planning on giving it 5 stars. Clean, well decorated, very hip hotel. Great location- loved santana row with great shopping and nice restaurants. Pool was very nice. Breakfast was excellent. I realized later that day I had forgotten my telephone charger in the room. I called and they said they would look into it and call me back. They called me back a few hours later and said they found it. In the meantime, I realized I left my earrings on the night table as well. I asked them to see if they found any earrings. I waited until I returned home to see if my earrings were mailed back with my charger. I wasn't too surprised when they weren't in the package, but more disappointed she never bothered to call me back. I called again and asked them to look into it. The employee again took my number and said she would call me back. I received no phone call. I waited a few more days, and called back and this time, I said I would stay on hold, while she called down to housekeeping. She came back 20 minutes later and said they never found them. I asked her to confront the person who cleaned my room, because I am 100 percent positive I left them on the night table and I wanted a phone call back. I never received any call back. It was my fault I left them there so I'm not so mad about not getting my favorite earrings back, but I am so disappointed how the handled the situated. I believe I spoke to Colleen 2 out of the 3 times I called.
- Official Description (provided by the hotel):
- Hotel Valencia Santana Row is the only hotel located on Santana Row! Our boutique hotel in San Jose, CA is at the center of all the excitement, entertainment, shopping and dining on Santana Row and near the Silicon Valley and Cupertino. Hotel Valencia is ideal for a romantic or weekend getaway, a business trip or corporate group or convention. See and be seen at our hip and swanky Vbar or experience "unruly" tapas and shared plates in Oveja Negra Restaurant. Hotel Valencia Santana Row invites our guests to experience luxury with our 215 rooms and suites and experience exceptional service and surroundings during your stay. ... more less
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- Also Known As:
- Hotel Valencia Santana Row
- Valencia Santana Row Hotel