We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“loved the hotel, very disappointed with service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Hotel Valencia - Santana Row
Ranked #5 of 75 Hotels in San Jose
Certificate of Excellence
Ridgewood, New Jersey
Level Contributor
47 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“loved the hotel, very disappointed with service”
Reviewed 3 March 2012

After staying for one night at Hotel Valencia, I was planning on giving it 5 stars. Clean, well decorated, very hip hotel. Great location- loved santana row with great shopping and nice restaurants. Pool was very nice. Breakfast was excellent. I realized later that day I had forgotten my telephone charger in the room. I called and they said they would look into it and call me back. They called me back a few hours later and said they found it. In the meantime, I realized I left my earrings on the night table as well. I asked them to see if they found any earrings. I waited until I returned home to see if my earrings were mailed back with my charger. I wasn't too surprised when they weren't in the package, but more disappointed she never bothered to call me back. I called again and asked them to look into it. The employee again took my number and said she would call me back. I received no phone call. I waited a few more days, and called back and this time, I said I would stay on hold, while she called down to housekeeping. She came back 20 minutes later and said they never found them. I asked her to confront the person who cleaned my room, because I am 100 percent positive I left them on the night table and I wanted a phone call back. I never received any call back. It was my fault I left them there so I'm not so mad about not getting my favorite earrings back, but I am so disappointed how the handled the situated. I believe I spoke to Colleen 2 out of the 3 times I called.

Stayed February 2012, travelled with family
Helpful?
5 Thank ike2012016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelValencia, Manager at Hotel Valencia - Santana Row, responded to this review, 7 March 2012
ike1201, I am pleased you enjoyed your stay. I am concerned you are unhappy regarding interactions and service with our staff with regards to some lost and found items. I have located some internal records with contact information that match the comments written here. I will contact you directly.

Sincerely,

Brent Gaines,
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

770 reviews from our community

Traveller rating
    352
    252
    95
    35
    36
See reviews for
111
196
32
291
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (192)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
ORANGE COUNTY
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 February 2012

When in San Jose this is always my hotel of choice. The Valencia is chic with its great decor through and through. The lounge/bar has great drinks and draws quite the crowd. I'll definitely be back. I've stayed at 2 (San Jose and San Antonio) or the 3 Valencia Hotels, and both offer the boutique feel that I absolutely adore.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MCPELAYO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Cruz, California
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 20 February 2012

This was our second time here. Everything was almost perfect. Great location for a couple wanting a"european" hotel in San Jose. We had booked the romantic package which included a bottle of champagne and chocolate covered strawberries. The delivery of those items was so delayed, that we had to call the desk several times. And in the morning we got our breakfast late too, logistics need help. The breakfast wasn't much.....juice,coffee,and a roll.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jimmytroutbum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sacramento, California
Level Contributor
98 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 19 February 2012

My daughter and I stayed in this hotel for a couple of nights. We loved the big rooms; the amenities were welcomed including free internet, good brand of toiletries, easy to adjust thermostat. Our room was quiet and clean; it was on the courtyard side of the hotel and I would request a similar location in the future as my cousin found that his room, above the Irish pub, was pretty noisy throughout the evening. The pool is lovely, heated in the winter, and the courtyard area had comfortable seats as did the lobby so it was a pleasant place to visit with other relatives who were in town. The staff was extremely pleasant and helpful; the bell staff actually retrieved my iPod from my car for me when my daughter left it on the front seat. A broken hair dryer in the room was also replaced promptly. It is a bit pricey for San Jose on the weekends, the weekday rates are much more reasonable. The breakfast is included and the food was very good for buffet style.
I would definitely stay here again.

Room Tip: Request a room on the courtyard. The area is very busy with lots of folks visiting the adjacent bar...
See more room tips
  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barbara L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamilton Parish, Bermuda
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 5 February 2012

We arrived Friday night. We drove up to the hotel and there was young ppl surrounding the entrance, like at a club. That's because there was a popular, trendy bar in the hotel. The last thing I want after a long day of traveling is to have to fight through a crowd of youngsters to get into the hotel. Then there's drunk people in the elevator up to the lobby, surrounding the lobby and elevator up to the rooms. And I'm only 33! Fortunately, you can't really hear the music/noise once you're in your room. Unfortunately, you can hear ppl outside walking around the hallway. Since we stayed two nights, I had to deal with this both nights. On top of that, the front desk messed up our bill twice. First, they charged us more than the online rate we booked when we first arrived. Then when we checked out they tried to charge us for the suite they upgraded us to when we checked in. And they charged us $24 for having valet hold our car for an hour.

On the plus side, the hotel itself is extremely nice. Contemporary decor, nice design throughout. The outdoor courtyard is beautiful, though we did not get to take advantage. It's also in the heart of Santana Row, so you can take advantage of all the shopping. A quick walk to Valley Fair too. Right in front of a Pinkberry as well. Another big plus was the free garage parking, though it's free to the public. Most hotels we've stayed at in CA have charged us a highly daily rate for parking. Still, I don't think I'd stay here again.

Room Tip: If you're worried about the noise, ask for a room away from the bar and noise.
See more room tips
  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HouseHusband78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these San Jose hotels
13.1 km away
Dolce Hayes Mansion
Dolce Hayes Mansion
#4 of 75 in San Jose
4.0 of 5 bubbles 1,190 reviews
5.4 km away
Fairmont San Jose
Fairmont San Jose
#6 of 75 in San Jose
4.0 of 5 bubbles 2,099 reviews
5.4 km away
San Jose Marriott
San Jose Marriott
#3 of 75 in San Jose
4.0 of 5 bubbles 927 reviews
Show Prices
Show Prices
Show Prices
4.9 km away
Hotel De Anza
Hotel De Anza
#7 of 75 in San Jose
4.0 of 5 bubbles 622 reviews
10.6 km away
HYATT House San Jose/Silicon Valley
1.0 km away
The Row Hotel
The Row Hotel
#48 of 75 in San Jose
3.0 of 5 bubbles 26 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Valencia - Santana Row? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Valencia - Santana Row

Property: Hotel Valencia - Santana Row
Address: 355 Santana Row, San Jose, CA 95128-2049
Phone Number:
Region: United States > California > San Jose
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in San Jose
#4 Romantic Hotel in San Jose
#8 Business Hotel in San Jose
Price range (per night): RM967 - RM1,947
Hotel Class:4 star — Hotel Valencia - Santana Row 4*
Number of rooms: 215
Official Description (provided by the hotel):
Hotel Valencia Santana Row is the only hotel located on Santana Row! Our boutique hotel in San Jose, CA is at the center of all the excitement, entertainment, shopping and dining on Santana Row and near the Silicon Valley and Cupertino. Hotel Valencia is ideal for a romantic or weekend getaway, a business trip or corporate group or convention. See and be seen at our hip and swanky Vbar or experience "unruly" tapas and shared plates in Oveja Negra Restaurant. Hotel Valencia Santana Row invites our guests to experience luxury with our 215 rooms and suites and experience exceptional service and surroundings during your stay. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com and Hotels.com so you can book your Hotel Valencia - Santana Row reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Valencia Santana Row
Valencia Santana Row Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing