We booked in advance and gave a credit card to hold our reservation. When we arrived at 7:00pm we were told that our room was canceled because they had tried to run our card through at 6pm that night and it was declined each time (impossible, and they could not prove they had even tried). So, after talking to the front desk girl and getting a flimsy, unapologetic explanation as to why we could not have our room she said that we could have another room but it would cost more. Apparently, though not printed anywhere, if they are booked and you don't check-in by 6pm they run your card - if the card is declined they cancel your room. Finally she gave us a room with two doubles instead of a king, which was fine. From the outside the hotel looks ok. It is near a VTA line and restaurants. Inside is a whole other story. Only one light in the room worked. The shower/tub didn't look like it had been cleaned in a while and there was very obvious mold everywhere in the bathroom. (see pics.) The beds were comfortable, but the next morning when we went to take a shower the light only flickered in the bathroom and we were not about to deal with the impossible front desk again, so we had our breakfast in the lobby that was included in the cost of the room and left. It was disgusting. On a good note, after telling the front desk person about the bathroom light and overall cleanliness of the bathroom she had the manager call us back and he gave us a $10 credit. That was nice, and not something we really thought they would follow up on.
One star is for the comfortable bed, convenience to VTA line, and credit on room for unusable bathroom.
- Official Description (provided by the hotel):
- Caravelle Inn & Suites is a unique business class hotel located minutes from the San Jose International Airport and Downtown San Jose. Ideally situated on the light rail system and all freeways for easy travel. Complimentary continental buffet breakfast. ... more less
- Reservation Options:
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- Also Known As:
- Caravelle Hotel San Jose
- Caravelle Inn And Suites
- Executive Hotel Airport