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“Did not meet our expectations”

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Residence Inn San Diego North/San Marcos
Ranked #4 of 5 Hotels in San Marcos
Certificate of Excellence
Reviewed 6 April 2017

We were not happy with the bed. Much too soft for us. We tried putting the fold out couch mattress on the floor, but still not good enough. Good mattress is our number 1 requirement. They were full and there was no alternative room, so there did not seem to be an option. Normally, we would have declined to stay and gone elsewhere. But, wedding party was staying there so we had to tough it out.
Room showed visible signs of wear, but everything was functional. I understand an update is in the works. Black out drapes would not stay closed and we had to improvise our own clip.
It was hard to sleep. AC was very loud when it went on. Refrigerator woke us up a few times. Noises from room above us woke us up a few times. Don't know if that was a guest room or service area.
We liked the layout and set up of the room. Spacious. Also plenty of outlets and good wired internet.
We understand that they were very cooperative with the wedding and went over the top to assist them. Kudos on that.
Buffet breakfast was outstanding. Good variety and very tasty.
As a gold member with Starwood and Marriott I've become used to upgrades and additional amenities. None was offered or available for this stay which was disappointing. After the fact I was given 1000 Marriott points.

Room Tip: Get the top floor if possible.
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  • Stayed: April 2017, travelled with family
    • Value
    • Location
    • Service
Thank pdinsure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toby S, General Manager at Residence Inn San Diego North/San Marcos, responded to this reviewResponded 7 April 2017

Dear pdinsure,
Thank you for taking the time to write a review for your recent visit. As I have discussed with you, we do get many guests that also appreciate the soft mattresses, but some prefer a much firmer mattress. The mattress that we use is required by the brand, but we will be getting a property refurbishment towards the end of the year into next year. I have credited Reward Member Points for your inconvenience.
Sincerely,
Toby

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20 - 24 of 330 reviews

Reviewed 1 April 2017 via mobile

The suite was a very generous size. I didn't really need all the appliances, but they were all stainless steel and spotless. A perfect spot for a longer stay...dishes, silverware and glasses all were included.

Stayed: March 2017, travelled solo
Thank Susan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toby S, General Manager at Residence Inn San Diego North/San Marcos, responded to this reviewResponded 3 April 2017

Dear Susan S,
Thank you very much for taking the time to let us know how you enjoyed your recent visit to the Residence Inn of San Marcos, Ca. I'm glad that you found the stainless steel appliances to be "spotless". I will be certain to share your comments with my team.
We hope to see you again soon...

Sincerely,
Toby

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Reviewed 25 March 2017

Good location with easy freeway access, but this brings some noise. Some furnishings have worn edges yet overall is clean and bright. Limited toiletries but front desk will provide body lotion. Good breakfast, loved the Greek yogurt, waffles, with varied syrups and fresh fruit. Evening reception disappointing, more just snacks except for one evening. Small but nice pool area.

Quite far distant from San Diego itself, a good 45 minute drive.

  • Stayed: March 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank bennybear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toby S, General Manager at Residence Inn San Diego North/San Marcos, responded to this reviewResponded 27 March 2017

Dear bennybear,

Thank you for taking the time to review your recent stay with us. I have shared your comments with my team, as well as the ownership group. The evening meals are prepared as mandated by Residence Inn Standard Operating Procedures, but I am pleased to hear that you really enjoyed the breakfast, which is also mandated.
We hope to see you back the next time you are in the area...


Sincerely,
Toby

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Reviewed 9 March 2017

Any business is only as good as its employees. The Residence Inn San Marcos has managed to find the cream of the crop. Each staff member we met was as professional, helpful, and nice as the next. Unwavering consistency for the five days we spent with them! They seemed to enjoy what they do, they were happy and pleasant..... it was just such a pleasure! The rooms were nice and clean; any needs were quickly addressed. The breakfast was amazing with good food and a nice assortment of condiments. And the gentleman who maintained the breakfast room was just so pleasant and went out of his way to chat with the guests, make everyone feel welcome and special... he really made us smile! Next time we visit San Marcos, this is definitely where we will be staying!

Room Tip: I found the road noise heard in the room on the second floor front to be unacceptable, although my h...
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Stayed: February 2017, travelled with family
Review collected in partnership with this hotel
Thank Bea L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toby S, General Manager at Residence Inn San Diego North/San Marcos, responded to this reviewResponded 10 March 2017

Dear Bea L,

Thank you so much for taking the time to review your recent stay with us here at the Residence Inn of San Marcos, Ca.
I am so please to hear that you thoroughly enjoyed your stay, and the service of my very friendly staff. I will be certain to pass along all of your warm compliments to all of my staff...., they always love to hear from the guests.
We hope to see you back soon...

Sincerely
Toby Simmons
General Manager

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Reviewed 7 March 2017 via mobile

Stayed here a number of times for work. They have a nice outside sitting area with a gas fire pit, a small pool, hot tub and a pool table (a little worn and shows signs it's been used a lot). The staff is friendly and the rooms are clean. Are you getting a 5 star hotel experience, well no, that's not what you are paying for. But you do get a clean room, nice bed and decent breakfast. While located right next to a busy street, it did not bother me. Located close to shopping and dinner options in the area. Will come back.

Stayed: March 2017, travelled on business
Thank SigEpGov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cathy L, Manager at Residence Inn San Diego North/San Marcos, responded to this reviewResponded 9 March 2017

Dear SigEpGov,

Thank you so much for taking the time out of your day to post this wonderful review about our Residence Inn!

We are thrilled to hear that you loved our location and service. Our staff work hard very day to ensure each guest as a great experience. They will be happy to read your comments.

Warm wishes,

Cathy Ledgard
Assistant General Manager

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Additional Information about Residence Inn San Diego North/San Marcos

Address: 1245 Los Vallecitos Blvd, San Marcos, CA 92069-1400
Region: United States > California > San Marcos
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in San Marcos
Price Range: RM523 - RM895 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn San Diego North/San Marcos 3*
Number of rooms: 112
Official Description (provided by the hotel):
The Residence Inn San Diego North San Marcos hotel by Marriott blends stylish modern luxuries like stainless steel appliances and 32-inch flat panel HDTV's, all the comforts you expect for an extended stay. ... more   less 
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Also Known As:
Residence Inn San Diego North/San Marcos Hotel San Marcos

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