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“Our honeymoon in central Cal”
Review of Silver Surf Motel

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Silver Surf Motel
Ranked #6 of 10 Hotels in San Simeon
Reviewed 4 weeks ago

The room was nice we had a nice view.,What I have to say is the gentleman upfront had no personality or customer service don't know if he's the owner or not but if he's not the owner. As a person that is always been in a job with customer service if I was the owner I would definitely reevaluate this gentleman. For the price and everything like location is great and the view like I said is great if you are looking for something that's more fancier this is not the place. If you want just a nice kick back place I would definitely recommend this place

Stayed: September 2017, travelled as a couple
Thank JodiBrouhard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4 - 8 of 756 reviews

Reviewed 4 weeks ago

The Silver Surf is ideally located for access to both the nearby Hearst Castle and the HWY1, the Big Sur.
The motel room was clean and tidy with plenty of room. The room had coffee making facilities and a fridge & micro wave.
All rooms look over the motels 'garden' It is near an American Diner, the Big Sur were breakfast are quite reasonable.

  • Stayed: September 2017, travelled as a couple
    • Value
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Thank Islwyn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2017

Average hotel. I understand rates are high everywhere during a weekend holiday (labor day), but paying $300 for a room with no air conditioning during end of summer 100° heat seemed ridiculous. I would've even went to motel 6 had I realized there was no air conditioning.

Stayed: September 2017, travelled as a couple
Review collected in partnership with this hotel
Thank michellecU3729OE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2017 via mobile

Truly awful!!!

What a terrible place!!!

It seemed nice as we checked in, but don't let that front desk guy fool you!

We were subject to a bunch of trashy kids partying next door to us and were woken up at almost midnight by them. The front desk guy was NOWHERE to be found. We called from the room to the office NO answer. We called their "after hours emergency" number and it didn't even ring!!! Eventually, we called the police as we could locate no one to help us. The POLICE. Imagine?

The next morning, upon checking out the front desk guy was again nowhere to be found. Like, do your job!!!!!

Finally he appeared after the maintenance guy helped us look for him (which the maintenance guy explained is a normal occurrence and that he often disappears). What a joke.

The front desk guy took zero accountability. Did not offer any apologies. Told us it was our fault that we chose to stay here. Told us "we only lost a few hours sleep" and who cares.

What disgusting "customer service". We reserved through a website that had good reviews, but don't be fooled.

Room was clean, the pool was gross looking, the grounds were alright. Ice machine was revolting.

The only nice person was the guy who helped us look for the front desk guy.

Stayed: September 2017, travelled with family
Thank Lisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2017

Very very nice staffs! They answer questions very detailed and treat clients on their best. Pool and spa are also marvelous! They are indoor and very private. Recommend for all kinds of trip. I will book this motel again if I visit Hearst's Castle again. By the way, it is super close from Hearst's Castle (about 10 mins driving), and one block away from beach.

  • Stayed: September 2017, travelled with family
    • Value
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Thank SpookySheep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Silver Surf Motel

Address: 9390 Castillo Dr, San Simeon, CA 93452-9727
Region: United States > California > San Luis Obispo County > San Simeon
Amenities:
Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Spa Swimming Pool
Hotel Style:
Ranked #6 of 10 Hotels in San Simeon
Price Range: RM254 - RM608 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Silver Surf Motel 2*
Number of rooms: 72
Reservation Options:
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Also Known As:
Silver Surf Hotel San Simeon
Silver Surf San Simeon

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