wow... I spend a lot of money here and at other Starbucks. Tuesday last (8:00am): a customer wanted to see a manager about a complaint. He announced his frustration; he was even-keeled and kept his voice and tone appropriate. Within 30 seconds, the short, rotund, female (dyed reddish hair?) accused him of making a scene. She did not appreciate his having a different take on the complaint than she did. She was unprofessional and did not address the customers needs..... meanwhile (back at the same Starbucks, a week earlier), I watched a customer take a water bottle w/o paying for it from the display in front of the register and walk back to her table. I let the manager (tall, skinny, male) know of the incident. He thanked me and proceeded to do nothing about it. Now the latter scenario may be Starbucks policy but.... At any rate, the managers are in need of training there. 10% of the folks appear to hate their jobs, the rest are fine. Does Starbucks train employees to smile at all?... Train them that the customer is their paycheck walking in through the door? I guess the good news is that the bottled water is free there. Come on in and grab a bottle and take a seat.
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