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Best Western Plus Pepper Tree Inn
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Reviews (1,357)
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9 - 14 of 1,357 reviews
Reviewed 12 March 2018

The location of Pepper Tree Inn was great. We felt safe and welcomed. The room was very nice and clean, the view to the courtyard was relaxing. The Orchid show and Santa Barbara were fun and beautiful. After a long day, the recliner in our room was a welcome sight for me.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank MARTIN C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this reviewResponded 1 week ago

Good day MARTIN C,

Thank you for taking the time to let others know about your experience at the Pepper Tree Inn. My team strives to ensure our guests are comfortable and it sounds like they hit the mark during your stay. With our recent rains and now daily sunshine our courtyards are bursting with color. I welcome to you to return soon and enjoy the many types of flora exploding around the hotel. Happy Spring!! Chivaun.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2018 via mobile

This property is very nice, staff was friendly and helpful...
Restaurant is on premises, food was good...gift shop was stocked with plenty of goodies and supplies if you forgot something.
Mall was directly across the street, other restaurants are within walking distance as well....room was great and bathrobes were available as well.
I will be returning to this property as soon as possible.

Stayed: February 2018, travelled as a couple
Thank Herb C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this reviewResponded 1 week ago

Good day Herb C,

After reading your review, it appears that the Pepper Tree Inn was a great fit for you. We know that you have many lodging choices in Santa Barbara and we are so pleased to have the opportunity to welcome you back as soon as possible. See you soon - Chivaun and Team

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Reviewed 22 February 2018

I just returned from a weekend here with over 50 women on a retreat. We were skeptical it would be noisy, due to location next to State St. It was NOT noisy! What a fabulous hotel! Excellent service, numerous amenities (coffee, bottled water, candy, cookies & fruit in the rooms), including a fridge & microwave. Free shuttles to and from Airport and Train Station, as well.
Swimming pools, jacuzzis, work out room, fire pit, massage rooms, business center, free wifi & free parking, 24/7 helpful staff, and free fruit, coffees and teas in the lobby. Beds were comfortable and it was a treat to have both an air conditioner and a heater in the rooms. LaCumbre Shopping Center right across the street, and at least 10 great restaurants within walking distance. Not one complaint! In fact, we will happily return.

Room Tip: We had rooms in all locations. All were excellent.
  • Stayed: February 2018, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank SKSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 February 2018

Our stay was overall very positive. Check in was easy and the room was nice and clean. the only issue we had was we were in the front row of rooms which is right along the road. It was pretty loud in our room because of this. Whenever a loud car would drive by it would wake us up. I got up at 6:30am on Sunday because a motorcycle in the parking lot right outside of our room sat in idle for about 10 minutes. I'm sure I wasn't the only one it woke up.

I would just suggest that you request to be put in a room in the back of the property away from the road. Everything else was nice though!

Room Tip: Request a room in the back of the property away from the road
  • Stayed: February 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Annie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 February 2018 via mobile

thabk you anthony and jason. my fsther is here working for the mudalides. and this place has made it like there home.
nice staff
Clean rooms
everything has been great.only thing is parking is tight so no large trucks or cars.
see you soon

Stayed: February 2018, travelled on business
1  Thank snfederico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChivaunC, General Manager at Best Western Plus Pepper Tree Inn, responded to this reviewResponded 21 February 2018

Dear snfederico,

It has been our pleasure to assist those affected by the recent mud flow in Montecito. All of my staff strive to ensure the comfort of all of our guests and it is important to me to know that your father feels comfortable at the hotel. The hotel can accommodate parking for larger vehicles at the front of the front of the hotel along the forward facing building. As an option there is a public lot directly across the street that can easily accommodate larger vehicles. Thank you for taking the time to provide your comments, I greatly appreciate your time. Sincerely, Chivaun.

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