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“Nice comfortable bed and a very nice breakfast selection”

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Holiday Inn Express Hotel & Suites
Ranked #12 of 32 Hotels in Santa Clara
Reviewed 18 January 2017

This Holiday Inn Express is a very nice place to stay while vacationing or visiting in the San Jose Area. Conveniently located to the San Jose Airport and freeway to access in all directions, the rooms were big, very clean and the bed quite comfortable. The breakfast selection was very nicely done with an array of hot and cold food, Danish, juices and coffee that was kept well stocked. The service personnel were very friendly and helpful and was also a nice quiet place to wind down.

Room Tip: All rooms seemed to be very quiet would stay in the back away from El Camino Real.
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  • Stayed: October 2016, travelled with family
    • Location
    • Cleanliness
    • Service
Thank GaryFahs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle N, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this reviewResponded 20 January 2017

Dear GaryFahs

Thank you so much for taking the time to share your recent experience at our hotel. We are thrilled that you liked our comfortable beds, hearty breakfast selection, premium location and friendly service.

We look forward to hosting you again on your next trip to Santa Clara!

Sincerely,
Michelle Nguyen | Front Office Manager

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11 - 15 of 785 reviews

Reviewed 1 January 2017

I've stayed here a few times. Large & well appointed rooms with good service. But note that the breakfast area is quite small, so choose when you come down carefully. Also, if you get a room close to the highway, you will get some noise at night.

Room Tip: Take a room away from the highway
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  • Stayed: September 2016, travelled on business
    • Value
    • Location
    • Service
Thank arindambasu682
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle N, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this reviewResponded 3 January 2017

Dear arindambasu682,
Thank you for taking the time to review! We are happy to know you've enjoyed our amenities well enough to return. Thank you as well for those tips for our guests, we do our best to keep our rooms quiet and comfortable throughout their stay! We hope to see you again soon.

Best Regards,
Lynn Campbell | Manager on Duty

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Reviewed 21 December 2016

Hotel is located on the centeral road - only 15 minutes drive to SC hi-tech park.
It has all facilities needed for business trip: Wi-Fi etc'...

Small Gym, Swimming pool (open air) and continental breakfast buffet.
Service is good and polite.

I would recommend this hotel.

  • Stayed: July 2016, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Haim_Alfandary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle N, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this reviewResponded 23 December 2016

Dear Haim_Alfandary,
Thank you so much for your lovely review. We are delighted to have your recommendation! We do our best to provide everything necessary for our guests, and are glad you found our hotel accommodating. We hope to see you again soon!
Best Regards,
Lynn Campbell | Manager on Duty

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Reviewed 21 December 2016 via mobile

We got a good price online. The front desk staff was friendly. We were given 2 keys apiece--pne opened the door beyond the elevator and the other opened the room. The carpet was stained. The toiletries were from Bath and Body Works! The buffet included a wide variety, even rice. The beds were comfy.

Stayed: December 2016, travelled with family
Thank Sarah R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle N, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this reviewResponded 24 December 2016

Dear Sarah R,

Thank you for leaving this review. While I'm glad that you found our hotel a handy location with good value, I'm sorry to hear that the carpet was stained. Appropriate department has been informed about this already, we appreciate you letting us know.

Once again, we're happy that you enjoyed our amenities and service and look forward to welcoming you back soon!

Sincerely,
Michelle Nguyen | Front Office Manager

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Reviewed 14 December 2016

Here on business, I was given one of the "exterior" rooms. In fact, any room at the hotel requires you go outside, take an exterior elevator to the 2nd or 3rd floors (not what I expected from the pictures) and then most rooms have an interior hallway and doors opening into that. Mine did not. What else my room didn't have was hot water for 2 days. The notion of $200+/night for a dingy room with cold water (no hot shower after traveling) wasn't a "value". Rest of the hotel is rather tired looking, lobby is far too small, and the breakfast dining area is too small for the number of guests it's required to handle (literally you're tripping over people). I usually book Hilton/Sheraton/Marriott properties, tried this as a change, and not sure I'd stay in another based on this experience.

Room Tip: Insist on top floor, interior hallway, or try the property at 1700 El Camino Real which at least ...
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  • Stayed: December 2016, travelled on business
    • Value
    • Location
    • Service
Thank thesuburbanites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle N, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this reviewResponded 19 December 2016

Dear thesuburbanites,

Thank you so much for taking the time to review. Your feedback is very important to us as we will use it to help better serve our guests in the future! Firstly, we would like to apologize for your experience at our hotel. We do our best to ensure that all our guests enjoy a comfortable stay.

We would like to note that in fact our property has two elevators, one of which is exterior. Our hotel has also only five exterior rooms, all of which sport the same decor and amenities as the regular studio suites save for the hallway. If given the chance to welcome you to our hotel once more, we would happily accommodate you with an interior room as preferred.

Your patronage is valuable to us, and we hope your experience here has not damaged your perception of the IHG brand. We hope to see you again in the future!

Best Regards,
Lynn Campbell | Manager on Duty

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Additional Information about Holiday Inn Express Hotel & Suites

Address: 2455 El Camino Real, Santa Clara, CA 95051-3001
Phone Number:
Region: United States > California > Santa Clara
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Santa Clara
#3 Best Value Hotel in Santa Clara
#6 Family Hotel in Santa Clara
Price Range: RM495 - RM1,206 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites 2.5*
Number of rooms: 97
Official Description (provided by the hotel):
Welcome to our new and fresh Holiday Inn Express & Suites Santa Clara-Silicon Valley. Our stylish and sophisticated hotel features 97 studio suites thoughtfully designed with the business and leisure traveler in mind offering complimentary business and fitness center and complimentary hot breakfast! We are in the Silicon Valley centrally located in Santa Clara near the Santa Clara/San Jose Convention Center and only a few miles from San Jose Airport. Local businesses include Santa Clara University, Google, Cisco Systems, Intel, Yahoo, AMD and Applied Materials. Santana Row offers dining and shopping variety. Don't forget to visit California Great America and Winchester Mystery House. Our distinctive lodging is an urban retreat for everyday travelers seeking modern convenience mixed with warm, casual California ambiance. ... more   less 
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Also Known As:
Holiday Inn Express Hotel Santa Clara
Holiday Inn Express Hotel And Suites
Hawthorn Suites Santa Clara
Santa Clara Hawthorn Suites

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