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“No hospitality”

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Holiday Inn Express Hotel & Suites
Ranked #12 of 32 Hotels in Santa Clara
Reviewed 14 March 2017

Front office staff is rude. If you're coming from corporate backed booking then I strongly recommend to avoid this hotel. They show no respect to you when they know that you're not paying for the actual stay.

Room Tip: Choose other hotel
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  • Stayed: March 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Prathviraj G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle N, Manager at Holiday Inn Express Hotel & Suites, responded to this reviewResponded 14 March 2017

Dear Prathviraj G,

We would like to thank you for your feedback with regards to your experience when you arrived at our hotel. We sincerely apologize if there was any misunderstandings during check in. We believe that our Front desk did not mean to disrespect you, we always keep a friendly,courteous and welcoming environment for all our guests, even though we still want to apologize for the experienced you have encountered with us. We hope you'll give us a chance to make things right.

Thank you

Sincerely,

Merasol Silva │ Manager on Duty

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7 - 11 of 785 reviews

Reviewed 19 February 2017 via mobile

I needed to stay one near the area and luckily found a room in this hotel. The room was nice and clean, and the staff were friendly. I was also afraid that the it will be noisy being in front of a busy street but they gave me a room at the back which was perfect. Too bad I had to leave early and missed breakfast which I heard was good.

Stayed: February 2017, travelled on business
Thank garrellm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle N, Manager at Holiday Inn Express Hotel & Suites, responded to this reviewResponded 19 February 2017

Dear Garrellm,

Thank you for leaving a wonderful feedback, we appreciate your time and for staying with us. We hope to see you again and have a wonderful day!


Best Regards,
Merasol Silva │ Manager on Duty

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Reviewed 13 February 2017

We stayed here while attending the Bay Area Travel Show at the convention center. The location was great (about 10-15 minutes from the show), the front desk staff was very professional and friendly.

Our room (one king and one sofa bed) was large enough for 3 adults to stretch out and still have room.

The breakfast consisted of eggs, two types of meat (sausage or bacon), country gravy, assorted rolls, breads, bagels, etc. Their cinnamon rolls (which are a staple at most Holiday Inn Expresses we've stayed at) are excellent. There was something for everyone in our party to fill up on for breakfast.

Nearby, there are stores, restaurants, fast food, etc. We opted or order a pizza since we were on our feet all day (the menu in the room) and it was delivered quickly and accurately.

We will stay at this HIE in the future while attending shows in this area.

Room Tip: third floor corner
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  • Stayed: February 2017, travelled on business
    • Value
    • Location
    • Service
Thank Beachtravel_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle N, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this reviewResponded 16 February 2017

Dear Beachtravel_10,

First of all, thank you for taking the time to let us know about your recent stay with us. It's great to hear that you found our front desk agents to be friendly and professional. We are very glad that you enjoyed your stay at our hotel. We appropriate kind words about our breakfast - we are doing our best to satisfied our guests needs. We hope to see you again,

Sincerely,
Monika Zygarowska | Guest Services Representative 

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Reviewed 30 January 2017 via mobile

The hotels near the airport in San Jose or much higher priced for some reason than the ones just a few miles away in Santa Clara. The neighborhood around this hotel was a mix of new and run down restaurant options. There were several new developments that had trendy restaurants but right next door would be a Vietnamese, Mexican or other type of restaurant right next to an adult store in a strip mall. It was a strange mix of businesses to say the least. I felt totally safe in this neighborhood and it was nice to have options around. It might be one mile further away from the San Jose Airport and for the price I think it was a good value.

Stayed: January 2017, travelled on business
Thank Dan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle N, Manager at Holiday Inn Express Hotel & Suites, responded to this reviewResponded 1 February 2017

Dear DanC,

We appreciate your wonderful feedback. We are pleased to know that you feel safe staying with us, as well as finding multiple options of restaurants & shops. We may be a few miles away from the San Jose airport but the value or service you experience is very much worth it. We hope to see you again. Thank you & have a great day ahead!

Best Regards,

Merasol Silva │ Manager on Duty

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Reviewed 18 January 2017

This Holiday Inn Express is a very nice place to stay while vacationing or visiting in the San Jose Area. Conveniently located to the San Jose Airport and freeway to access in all directions, the rooms were big, very clean and the bed quite comfortable. The breakfast selection was very nicely done with an array of hot and cold food, Danish, juices and coffee that was kept well stocked. The service personnel were very friendly and helpful and was also a nice quiet place to wind down.

Room Tip: All rooms seemed to be very quiet would stay in the back away from El Camino Real.
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  • Stayed: October 2016, travelled with family
    • Location
    • Cleanliness
    • Service
Thank GaryFahs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle N, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this reviewResponded 20 January 2017

Dear GaryFahs

Thank you so much for taking the time to share your recent experience at our hotel. We are thrilled that you liked our comfortable beds, hearty breakfast selection, premium location and friendly service.

We look forward to hosting you again on your next trip to Santa Clara!

Sincerely,
Michelle Nguyen | Front Office Manager

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Additional Information about Holiday Inn Express Hotel & Suites

Address: 2455 El Camino Real, Santa Clara, CA 95051-3001
Phone Number:
Region: United States > California > Santa Clara
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Santa Clara
#6 Family Hotel in Santa Clara
Price Range: RM545 - RM1,440 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites 2.5*
Number of rooms: 97
Official Description (provided by the hotel):
Welcome to our new and fresh Holiday Inn Express & Suites Santa Clara-Silicon Valley. Our stylish and sophisticated hotel features 97 studio suites thoughtfully designed with the business and leisure traveler in mind offering complimentary business and fitness center and complimentary hot breakfast! We are in the Silicon Valley centrally located in Santa Clara near the Santa Clara/San Jose Convention Center and only a few miles from San Jose Airport. Local businesses include Santa Clara University, Google, Cisco Systems, Intel, Yahoo, AMD and Applied Materials. Santana Row offers dining and shopping variety. Don't forget to visit California Great America and Winchester Mystery House. Our distinctive lodging is an urban retreat for everyday travelers seeking modern convenience mixed with warm, casual California ambiance. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites
Holiday Inn Express Hotel Santa Clara
Hawthorn Suites Santa Clara
Santa Clara Hawthorn Suites

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