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Reviewed 21 October 2012

No luxury hotel, but then again, it's not trying to be. And frankly, I don't think such thing exists in this town. Staff was clearly trying very hard to be helpful & friendly (and succeeded). The restaurant has a small menu, but food was good, fresh, and reasonably priced. Pool & bar area were great! Would be a cool place for out of town wedding guest to gather & visit.

Convenient, location to downtown. Easily walkable. Just be aware that you are walking through a local park and its homeless residents. They didn't seem to bother anyone, as it seems the homeless are unavoidable in Santa Cruz.

My only real complaint was that we could never get the AC to cool the room down enough. I suspect it may have had something to do with being a "green" hotel. May be more energy efficient than powerful.

Room Tip: Ask for a room with a pool view.
  • Stayed: October 2012, travelled as a couple
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Thank SeibH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2012 via mobile

It's a six week old hotel, therefore it was very clean and probably we got a lower introduction price.
On the other hand, the staff is a bit untrained (even thought they were very nice)
Bottom line: highly Recommended!

  • Stayed: October 2012
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Thank Mclemon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2012

My boyfriend and I used a Living Social deal for one night at the Hotel Paradox. The location is great (short drive to the beach/boardwalk, downtown or Capitola). Although we didn't use the pool or jacuzzi, it looked very inviting with quality poolside furniture and private cabanas. Very boutique-like. The room was nicely decorated and very clean, flat screen TV, nice bathroom with robes and small closet off to the side. I would strongly recommend that for the room rates charged, additional amenities be provided (Q Tips, shower cap, more body lotion, etc) as done in some of the better boutique hotels. If they want to be in that category, then it should present itself as one. The room lacked a hotel guide with all of their information, restaurant information, local points of interest, etc. We couldn't find one anywhere and wanted to review the restaurant menu. Now, for the restaurant.....my low rating on the service is for them and not the front desk or valet as they were very professional and couldn't do enough for you. We went to the restaurant for dinner and breakfast since the reviews have been more than favorable. I will state that the food is very good and I don't mind paying for a more expensive dinner but the service has to be as good (if not better) than the food. Our dinner service was very slow (we had to ask three times for bread and butter), but the breakfast service was awful! First of all, it took us 15 minutes to receive menus as they ran out! Really??? In all my years of travel, I've never had that happen in ANY restaurant. Their excuse was the hotel guests had taken them to their rooms (see my comment above on the hotel information guide). It took us 20 minutes to get water and another cup of coffee. Thank goodness the breakfast itself was very good as I was beyond being irritated at that point. I should've complained to management about the service, but was exhausted from asking for menus, water and coffee and we needed to check out. Overall, this is a nice hotel and has a lot of potential, but management needs to address the service issue or lack thereof in the restaurant. I understand that it's newly opened and bugs need to be worked out, but quality and experienced servers shouldn't be hard to find in this economy.

  • Stayed: October 2012, travelled as a couple
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1  Thank Lori L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2012

We were looking for an inexpensive place to stay for 1 night while passing through Santa Cruz. The Hotel Paradox apparently only opened 6 weeks ago, so it seems there were still some teething issues, but all in all we had a GREAT stay.

The valet and front reception were very friendly at check in.

There was no sign to the elevator to find the rooms, and we eventually found it, but I heard the question over and over again from other people "where are the elevators?" Anyway, its not a big hotel, so its not too difficult to find your way around.

The rooms were clean, bright, modern and actually pretty quiet. The beds were super comfortable with crisp, clean white linen sheets and duvets. Nice flat screen TV and all the toilteries in the bathroom were made of natural ingreidents. The hotel had lots of recycling trash cans everywhere, which is great to see.

The pool & hot tub area were a wonderful little oasis. There were cabana's with fire pits which gave a great atmosphere and a pool bar with people serving you drinks in the hot tub, very nice.

The Restaurant and bar area had a great modern vibe to it, great lighting to create a nice atmosphere with an open fireplace and lounge sitting area where you can enjoy drinks. The menu was not extensive, but modern and delicious local food at a reasonable price. The service seemed a little overwhelmed with all the people, and our main course came as we were still eating our appetizers, but again, I think its just teething issues as they adjust to being open.

All in all we had a really enjoyable night, I guess the paradox is that the hotel doesn't look like much from the outside, a bit of a concrete block, but inside its all very simple, natural, modern and clean. Would definitely stay here again if we're ever in the area.

  • Stayed: October 2012, travelled as a couple
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Thank lovetraveling6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2012

Stumbled upon this place more by accident than design! Travelling from San Simeon to San Jose decided to call into Santa Cruz for an hour to see the Boardwalk. Stayed for 3 days! Recommendation from 'stranger/local' at Visitor Centre. Called in and staff so accommodating and helpful we were 'hooked'. Totally refurbished and top notch. Paid $185 first night (Sunday)reduced to $139 for next 2. Nice place to chill out with great pool area. Eating there was quite expensive (our view!) but made the most of the nearby Denny's for breakfast and the Greek Festival that weekend (love Greek food!). It's a good location as you can walk to the Boardwalk (about 25 mins - ok for us Brits as the guy in reception said! Americans dont walk!?) and through the park about 10 mins to the shops (downtown?)! Another 10 mins to West Cliff Beach, the light house and surfers! Perfect Sunday morning walk!

Room Tip: We had a room at the back of the hotel on level 4 overlooking the car park! Thought we'd been hard done by but proved to be great as it was quiet not sure if ground floor and poolside would have been as we found out there was a lot of party activity around the pool late into the night.
  • Stayed: September 2012, travelled as a couple
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1  Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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