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Reviews (1,789)
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Reviewed 4 September 2017

Great location, great staff and the most comfortable beds. Close to everything and food/drinks were fabulous. I would definitely recommend this hotel for anyone looking to stay right on the beach in Santa Monica.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Jsupple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura M, General Manager at Shutters on the Beach, responded to this reviewResponded 6 September 2017

Dear Jsupple,

Thank you for your 5 star review. We are delighted that you enjoyed your stay with us on the beach. We can't wait to welcome you back next time!

Sincerely,

Laura McIver
General Manager
Shutters on the Beach

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2017 via mobile

Won a trip here through work with the wife and I have to say this is without a doubt the loveliest hotel we have stayed in . The staff , food BEDs were amazing . Superb location . We had such a lovely time .
Had we being paying for it ourselves I'm sure we would not have enjoyed it so much as it was hellishly expensive . Breakfast in bed $95 for two . Couple that with the current exchange rate and that is gonna make most people wince . Having said that it is very exclusive and that appears to be the way they want it and it .

Stayed: May 2017, travelled as a couple
Thank Corkey1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura M, General Manager at Shutters on the Beach, responded to this reviewResponded 6 September 2017

Dear Corkey1972,

Thank you for your feedback. We are so glad that you enjoyed your stay with us and appreciate you constructive feedback. We hope to welcome you back again soon.

Sincerely,

Laura McIver
General Manager
Shutters on the Beach

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2017

It's been two hours and still waiting for someone to check our air conditioning. This comes after sitting for 30 minutes in the lounge to be served a drink and after their bike vendor charged us too much for bike rentals.

Nice place, good food but I'm beginning to believe it may be time to find new leaders of the pack for customer service.

  • Stayed: August 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank jetset222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2017 via mobile

Shocking shocking quality of food and service. It was almost as we were in a reality show where all the staff had zero experience in the industry. The food was bland, we had to send our main back to be cooked again. Do not recommend at all.

Stayed: September 2017, travelled with friends
Thank Ck7799
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2017 via mobile

We had a great stay at Shutters (family of 5). Probably the best staff that we've experienced across the board - from the valet parking (expensive but worth the cost if you're going to use your car regularly during your stay), through to maids, room service, pool etc. Sea view rooms are great especially if you're on an upper floor - ground floor rooms might have a restricted view over the pool area. The hotel gives a free drinks voucher for each guest upon arrival - a small touch in the grand scheme of things but welcome nevertheless and not something that other similar properties seem to offer. Lovely beds and room fittings. We enjoyed our stay.

Stayed: August 2017, travelled with family
Thank LyallCresswell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura M, General Manager at Shutters on the Beach, responded to this reviewResponded 6 September 2017

Dear LyallCresswell,

Thank you for your 5 star review. We are thrilled that you and your family enjoyed your stay with us, especially in terms of service and attention to detail. We look forward to welcoming you back soon!

Sincerely,

Laura McIver
General Manager
Shutters on the Beach

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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