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“Not even close to most luxury hotels”

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Shutters on the Beach
Ranked #7 of 36 Hotels in Santa Monica
Certificate of Excellence
Reviewed 1 October 2017

Shutters wishes it was a great hotel - it really does. Sadly, however, it isn't even close. The rooms are small, the shower is weak, the bathroom is tiny, and the walls are paper thin. I heard a conversation at 3 am from the person in the room next door, and had listened to him all night long (hearing every word - glad he is taking surfing lessons and getting along better with his wife). Even worse, we were there for a football game and asked the front desk if they could let us know if there were any car services available to go to the game and what the rates were (an inquiry, not even a request). Cut to no answer back from anyone and a $600 charge on our card for a car service - that we never took. Needless to say, the level of service here isn't good. The only bright spot is the Shutters restaurants - they are good. My advice is if you want to stay here, you are going to pay like you are at a Four Seasons, but get treated like a chump. There are much better places to stay in LA!

Room Tip: Make sure your room isn't looking out onto parking lot
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  • Stayed: September 2017, travelled with friends
    • Value
    • Location
    • Service
1  Thank 867karyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura M, General Manager at Shutters on the Beach, responded to this reviewResponded 2 October 2017

Dear 867karyn,

Thank you for taking the time to let us know about your recent stay. We share your disappointment that your experience fell short of your expectations in so many ways. Regarding your request for car service, our Concierge team left several voicemails to confirm your reservation, as we were aware that this was an important matter in a last-minute situation. We appreciate your constructive comments and will make sure to consider them as we move forward.

Sincerely,

Laura McIver
General Manager
Shutters on the Beach

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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27 - 31 of 1,660 reviews

Reviewed 1 October 2017

An amazing one-of-a-kind hotel experience from start to finish. One of those places you just don't want to leave. From the moment you arrive in the tiny circular roundabout, you feel how special this property is. The lobby is one of my favorites - always bustling, yet still cozy and relaxing. Beautiful fireplaces, lots of seating areas. I could literally sit there all day. The rooms are just as pictured - like an upscale version of Disney's Yacht and Beach Club. Great beds, amenities, and views. The property is right on the beach, but far enough away from the pier that you don't have all of the undesirable effects of it. The onsite restaurants are just what one would expect - great views, food, service, and ambience. I love the casual feel of Coast, which is downstairs right on the beach. Even when there's a crowd, you don't feel rushed. My favorite spot for breakfast. Can't wait to return to this wonderful property.

  • Stayed: February 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank gottafly2stsomewhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura M, General Manager at Shutters on the Beach, responded to this reviewResponded 2 October 2017

Dear gottafly2stsomewhere,

Thank you for your review. We are delighted that you enjoyed your stay with us, as well as your dining experiences. We look forward to your next visit!

Sincerely,

Laura McIver
General Manager
Shutters on the Beach

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Reviewed 25 September 2017

Amazing experience - everything you hope it will be and more! Perfect location right on the beach - friendly and courteous staff. Great rooms and the best bed ever! Go ahead and book - you will not be disappointed.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with The Leading Hotels of the World
1  Thank D5187ESanned
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura M, General Manager at Shutters on the Beach, responded to this reviewResponded 28 September 2017

Dear D5187Sanned,

Thank you so much for your wonderful comments. We are thrilled that you enjoyed your stay with us on the beach. We can't wait to welcome you back next time!

Sincerely,

Laura McIver
General Manager
Shutters on the Beach

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2017

We booked 3 rooms for 4 days to celebrate our son's 21st birthday visit to the USA. The Hotel is situated in an excellent location & is very beautiful, the décor is divine. However on arrival none of the 3 rooms were available. When the rooms were ready the first one wasn't one we had booked but we were quickly given another room. The 2nd room was on the 2nd floor with patio doors directly over a very noisy external fan, we were asked to be moved as we came on holiday to relax and not be disturbed. We were given some complimentary drinks & snacks.

Prior to our visit we contacted the hotel and advised them it was our son's 21st birthday during the visit but nothing was mentioned of this, which was a little disappointing as most hotels recognise such celebrations.

After spending the prior 5 days at the Four Seasons the service here wasn't of the same standard. The pool area was disappointing, no water supplied, beds not prepared for you etc. Also the service in the bar was very, very slow.

Lovely hotel but for the cost I would expect the service to be better.

Room Tip: Avoid 2nd floor, very noisy
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  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Service
1  Thank Louiseguk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura M, General Manager at Shutters on the Beach, responded to this reviewResponded 28 September 2017

Dear Louiseguk,

Thank you for taking the time to let us know about your recent stay. Although we are glad some aspects of your stay were enjoyable, we are equally disappointed that your experience fell short in other ways. We truly appreciate your feedback as we are constantly striving for improvement. Your comments will be taken into consideration moving forward.

Sincerely,

Laura McIver
General Manager
Shutters on the Beach

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Reviewed 19 September 2017

I had a wonderful time staying at Shutters. Friendly staff, beautiful facilities, amazing location. The rooms were a little noisy as mine overlooked a side street (partial ocean view) but it was still a great experience. The bed was comfortable and the concierge was extremely helpful.

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with The Leading Hotels of the World
Thank 748devins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura M, General Manager at Shutters on the Beach, responded to this reviewResponded 21 September 2017

Dear 748devins,

Thank you for your 5 star review. We are delighted that you enjoyed your stay with us, and we appreciate your feedback in regards to your room. We look forward to your return!

Sincerely,

Laura McIver
General Manager
Shutters on the Beach

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shutters on the Beach

Address: 1 Pico Blvd., Santa Monica, CA 90405-1063
Phone Number:
Region: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Santa Monica
#4 Business Hotel in Santa Monica
#5 Luxury Hotel in Santa Monica
#5 On the Beach Hotel in Santa Monica
#14 Family Hotel in Santa Monica
#16 Romantic Hotel in Santa Monica
Price Range: RM2,634 - RM3,797 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shutters on the Beach 5*
Number of rooms: 198
Official Description (provided by the hotel):
Shutters on the Beach is more than just a spectacular place to stay, it’s the epitome of Southern California’s breezy lifestyle. This captivating hotel is located directly on the sand and within walking distance of the area’s biggest attractions including the Santa Monica Pier and hundreds of shops and restaurants. For business or pleasure, this quintessential beachfront hideaway is known as the place the high-profile go to be low-profile. ... more   less 
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Also Known As:
Shutters On The Beach Hotel Santa Monica
Shutters Beach
Shutters Santa Monica

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