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“Great hotel...better customer service”
Review of The Ambrose

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The Ambrose
Ranked #7 of 36 Hotels in Santa Monica
Certificate of Excellence
GreenLeadersGold level
Reviewed 9 July 2017

Recently stayed here with my family for wedding. We booked a block of rooms site unseen. Well the hotel was excellent and well worth the four star rating. The staff there needing to accomadte five families was especially helpful and addressed every request with a smile. I hope to stay there again. Thank you. Thank you!

Room Tip: They are all nice...you may want a balcony though.
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  • Stayed: June 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank JoeySyracuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmbroseGM, General Manager at The Ambrose, responded to this reviewResponded 10 July 2017

Dear JoeySyracuse,

Thank you for taking the time to provide this very kind review from your recent stay with us here on Trip Advisor. I am most notably proud of our amazing team who truly focus on ensuring that our guests are not only well looked after but also in tailoring each individualized experience.

We look forward to welcoming you back to The Ambrose on your return to Santa Monica.

Warm regards,

Matt Bernard
General Manager

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27 - 31 of 1,240 reviews

Reviewed 26 June 2017 via mobile

My wife and I were visiting my daughter who lives in Santa Monica. We've stayed at the Ambrose several years ago and it has gotten even better. Our room was quite spacious with two balconies and a lovely bathroom. The bed was very comfortable and the guest robes were fantastic. Breakfast in the lobby area was great and very European. Staff were courteous and helpful. Although not at the beach or down by the Promenade it was a quick walk to the Metro (or using the free car service.) We'd definitely stay here again.

Stayed: June 2017, travelled with family
1  Thank DavidSilverSpring_MD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmbroseGM, General Manager at The Ambrose, responded to this reviewResponded 28 June 2017

Dear DavidSilverSpring_MD,

Thank you for taking the time to provide this wonderful review here on Trip Advisor! I am extremely pleased that you both enjoyed our buttery soft bath robes, spacious and modern guest rooms and our delicious complimentary continental breakfast. I am most notably proud of our team who I believe provide the best guest service in Santa Monica.

We look forward to your return to The Ambrose when you are back in town visiting with your daughter.

Warm regards,

Matt Bernard
General Manager

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Reviewed 22 June 2017

this is a nice, comfortable place, even though they really don't have it together. no real leadership there, but the people are nice and try to help. rooms are comfortable, and so is the lay out and outdoor places to eat and read. very low key, un chainlike, and you do feel comfortable there.

  • Stayed: June 2017, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank tenisax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmbroseGM, General Manager at The Ambrose, responded to this reviewResponded 22 June 2017

Dear tenisax,

Thanks for taking the time to provide your review here on TripAdvisor. I am pleased that you found our team to be helpful and that you enjoyed our comfortable guest rooms and spacious outdoor garden. We pride ourselves as being more of an oasis where our guests can escape the hustle and bustle of the big city and simply relax.

We look forward to your return visit to Santa Monica.

Warm regards,

Matt Bernard
General Manager

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Reviewed 13 June 2017

We had a wonderful stay at the Ambrose. The room was spacious and very comfortable with a lovely outside space off of our room. The ceilings are very high which adds to the feeling of space and air. Delicious continental breakfast with "real" food-not the packaged things you often get. Everyone was very helpful. The outdoor space was peaceful and comfortable. Although it is a ways from the beach it is not a problem.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank katesmom2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmbroseGM, General Manager at The Ambrose, responded to this reviewResponded 14 June 2017

Dear katesmom2016,

Thank you for taking the time to provide this very nice review here on Trip Advisor. I am glad that you were able to enjoy or very spacious and comfortable guest rooms coupled with our delicious complimentary breakfast. I am most notably pleased to hear that our team was helpful and made your stay enjoyable. The team and I are certainly looking forward to your return visit when you are back in Santa Monica!

Warmest regards,

Matt Bernard
General Manager

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Reviewed 6 June 2017

My GF and I stayed here Memorial weekend. The staff was excellent, the room was clean and unique, loved the lobby setup, felt like we were at home in livingroom.
The only issue we had was the size of bed. We reserved a king and got a queen, but management stepped up and reduced the price and sent me a beer! :-)
Also, we joke about it, but not sure there ever was a van to transport guests somewhere "within a 3 mile range". We came to lobby and waited 45 mins for a ride to the pier, being told "it's 10 minutes away". It didn't bother us, that's what Uber is for!
We'd stay here again.

Stayed: May 2017, travelled as a couple
1  Thank Dan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmbroseGM, General Manager at The Ambrose, responded to this reviewResponded 7 June 2017

Dear Dan D,

Thanks for taking the time to provide your review here of our amazing team, comfortable guest rooms and cozy lobby here on Trip Advisor. We are glad that you both were able to relax and enjoy the Memorial Day holiday with us. Please accept my apologies for the issue with the size of bed received when you checked in. I am glad that our team came through and provided you with a solution which worked out well. Additionally, we will work on ensuring better management of the house car on busy Holiday weekends.

We look forward to welcoming you back when you return to Santa Monica!

Warm regards,

Matt Bernard
General Manager

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Additional Information about The Ambrose

Address: 1255 20th St, Santa Monica, CA 90404-1351
Region: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Santa Monica
#12 Romantic Hotel in Santa Monica
#13 Business Hotel in Santa Monica
#14 Family Hotel in Santa Monica
Price Range: RM1,168 - RM1,696 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Ambrose 3.5*
Number of rooms: 77
Official Description (provided by the hotel):
Located at the corner of 20th and Arizona Street, The Ambrose is in a quiet and unassuming neighborhood and is known for being an eco-friendly property. Having just completed an extensive, multi-million dollar renovation of all 77 guestrooms and public spaces, the distinctive California Craftsman design has been revitalized to reflect the essence of a large private home. Luxury linens, C.O. Bigelow bath products, complimentary in-room HSIA WiFi, complimentary continental breakfast, complimentary fitness center access and complimentary house car service await all guests! ... more   less 
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Also Known As:
Ambrose Hotel Santa Monica

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