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“Room was in ruins, Appalling service” 1 of 5 bubbles
Review of BEST WESTERN Garden Inn

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BEST WESTERN Garden Inn
Ranked #8 of 25 Hotels in Santa Rosa
Texas
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Room was in ruins, Appalling service”
1 of 5 bubbles Reviewed 16 February 2012

This is the first bad review of a hotel I've ever written, but we had SUCH a bad experience, I am writing to warn others not to waste their time. First, this is a drive-up motel-style hotel, which isn't exactly clear from their website. When we went to check into our room, the woman at the counter was rude to the person in front of us and acted like we were a nuisance as well. I wish I could remember her name, but our trip was several months ago. As soon as we walked out of the office, I spoke to my husband and told him I wanted to find somewhere else. However, it was late in the evening, we'd been traveling all day, so we decided to check out our room instead.

In our room, one wall was a sliding glass door leading out to the pool, so if we wanted any natural light in the room, we would have no privacy (there were many people at the pool). I went to turn on the light in our room, and the shade wasn't screwed on. Plus, the lightbulb was broken. I went to use the restroom, and the toilet seat was wet. I decided to call the office about the lightbulb in our room. Here's how the conversation went.

"Front desk." (spoken very harshly, as if I was a nuisance again.)
I'm used to people answering the phone with their name, so I said, "Who am I speaking with please?"
"The front desk." (again, very rudely spoken)
"And what is your name, please?"
By the time she told me her name, I'd had enough of this horrible hotel. I politely ended the call, grabbed my bags, and told my husband we were just going to have to find somewhere else. Even though it was 7 o'clock, there was no way I was going to support this hotel in any way with my money.

When we checked out of the room, after telling her all of the problems in the room and our dissatisfaction with the service, she had the nerve to tell us we might not get our money back. I would have been all to happy to speak to her manager if they had billed us (which they did not), but what kind of person would hire someone that rude to be the representative of their hotel?

We ended up staying at the Hilton Sonoma Hotel, which was absolute heaven! Yes, it was more expensive, but after this horrible experience, we were ready to be pampered.

Room Tip: Go elsewhere!
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  • Stayed August 2011, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank melaniejade31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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626 reviews from our community

Traveller rating
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    124
    43
    30
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (73)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
La Canada, California
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 31 January 2012

Because Alaska Airlines (Horizon Air) eliminated their direct flight from LAX to Eureka, California, we’ve gone back to driving and stopping on the way north in Santa Rosa. We’ve stayed at the Best Western Garden Inn many times with wonderful service, but this time…well…it got down to 27 degrees over night in late December and there were no extra blankets in the room. When we mentioned that to the desk clerk the next morning, her response was, “Why didn’t you turn on the heat?” I really didn’t want to reply because, unlike most other motels these days, they have not installed “Smart System” controls on their HVAC systems and their antiquated wall units are just plain LOUD! I would have preferred to hear, “I’m sorry that you were incovenienced. We’ll make sure that there are extra blankets available for our guests from now on.” In addition, while in the past we were happy to have a restaurant with a full menu onsite for breakfast, their competition now offers rather nice complimentary continental breakfasts. It’s not a huge deal, but we’ll be seriously considering other lodging on our next trip north.

  • Stayed December 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Contraclarinet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynnwood, Washington
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 28 December 2011

12/27/11 Visit

A very good sized room, with parking right in front of our room (all other rooms have this access as well I believe). I found the blankets/bed to be quite substantial (especially compared to the motel 6 we stayed at the previous night), a nice lcd screen tv w/ HBO, and close to many restaurants and grocery stores. They accept pets at a $15 charge and gave us a pretty good sized bone :) with our "dog-friendly room." Also appreciated that the room kept the sun light out in the morning. This isn't a luxurious property by any means, but it is a safe, comfortable, and quiet place to stay while needing a place to sleep for under $100.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AustinR40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Redondo Beach, California
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 6 December 2011

Stayed the last weekend in October 2011 with friends who were participating in the Healdsburg Half Marathon. Room served it's purpose, clean, comfortable and much, much cheaper than staying in Sonoma or Healdsburg.

  • Stayed October 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank SharonD282
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belmont, CA
Level Contributor
203 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
4 of 5 bubbles Reviewed 3 December 2011

We've stayed at this Best Western 5 times...twice over Christmas with other family members in nearby rooms. Staff members have always been helpful and courteous and our rooms large, clean, quiet and nicely appointed. Even my sister's pet friendly rooms were in good shape and fresh smelling and the pet rate was reasonable. The on-site restaurant is a plus for our family because we're all breakfast eaters. We're happy to pay a few dollars for freshly prepared sausage and eggs or a stack of hot cakes with good quality coffee and juice instead of feeling obligated to eat cold cereal and packaged pastries because they're "free." As others have noted, this is a nicely landscaped, established property that features comfort more than glitz. Compared to several other Santa Rosa properties, we think it's a find, which is why I'm on the site now to reserve for Christmas 2011.

Room Tip: We like the rooms at the back of the property because they've been quiet. Those by the pool are...
See more room tips
  • Stayed November 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Northcoast_Flyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Garden Inn

Property: BEST WESTERN Garden Inn
Address: 1500 Santa Rosa Ave, Santa Rosa, CA 95404-5428
Phone Number:
Region: United States > California > Sonoma County > Santa Rosa
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Santa Rosa
#5 Business Hotel in Santa Rosa
Price range (per night): RM514 - RM1,072
Hotel Class:2.5 star — BEST WESTERN Garden Inn 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
Tour the Sonoma Wine Country while staying at this beautiful, garden setting Santa Rosa hotel.The BEST WESTERN Garden Inn, located in Santa Rosa, California features 79 guest rooms and a beautifully landscaped quiet garden. Hotel guests are only minutes from Sonoma Wine country and all of the area attractions which include the Sonoma County Fairgrounds, the Russian River Redwoods and downtown Santa Rosa.All spacious well-appointed guest rooms come equipped with a microwave, refrigerator and high-speed Internet access. Guests can start the day off with breakfast at the coffee shop located on the hotel premises. The BEST WESTERN Garden Inn also features two outdoor seasonal pools, dry cleaning services and free parking.Families will appreciate being only one mile from the Snoopy Museum. The Luther Burbank Gardens and the Jesse Peter Native American Art Museum are also close to the hotel. Make a reservation today and save at the BEST WESTERN Garden Inn. ... more   less 
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Also Known As:
Best Western Garden Hotel Santa Rosa
Best Western Santa Rosa
Santa Rosa Best Western

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