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Reviews (1,823)
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445 - 450 of 1,823 reviews
Reviewed 2 January 2017

Enjoyed our very brief visit to this hotel and despite the property being almost 30 years old its held up quite well. The staff are good and service oriented and customer friendly.
Did not havew a chance to try the breakfast as we left to o early the next morning but its what we expected in an Embassy suites property

  • Stayed: December 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2017

Room cleanliness was low. Found hair in bathtub so was not cleaned prior to arrival. Also found used band aid in room. Room was always too hot. Had to open sliding door anytime in the room for any relief. Breakfast lines were absurd! Both cook to order and buffet lines were long no matter what time you went to eat.

  • Stayed: December 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank brye823
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2017

I love this hotel and all it has to offer! it is an amazing Deal and i Never would have thought I could've afforded this kind of pampering and luxury! I love the manager's reception and their complimentary breakfast! It has a very peaceful and beautiful Koi Pond with A large Variety of beautifully colored Koi that are very friendly. I could stay and watch the Koi forever! The Rooms are quiet and everything is Clean and so comfortable! I love having a mini Fridge and Microwave in the rooms! The Kurig Style Coffee maker is awesome especially the selection of Cocoa, Tea and Coffee, which all tasted great!Thanks Embassy Suites!! my 15th anniversary was truly a memorable one and we will be back as a family and a couple!

  • Stayed: December 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank melissapL4099SS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2017

Servive was ok. Room was not very clean. Complimentary breakfast is average. If your looking for a central location. It's perfect! Close to airport and not too far away from shops and Fisherman Wharf.

  • Stayed: December 2016, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank andred949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 2 February 2017

Hi andred949

Thank you very much for taking the time to review our property.

Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. We strive to improve with each and every stay. We will discuss your concerns with the perspective departments and make things right.

Thank you once again for giving us a chance to turn your experience around. We hope to see you soon.

Best regards

Winga
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2016

The hotel is conveniently located near the SFO airport. Excellent breakfast selections but can have long lines during busy hours. Room is big and service is great. The rooms may need some upgrade especially the bathrooms and the carpeting. Parking is additional charge and space is tight.

  • Stayed: December 2016, travelled with family
    • Location
    • Rooms
    • Service
Thank Hotellds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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