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“Not hassle free, don't understand english”

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Comfort Inn Sunnyvale - Silicon Valley
Ranked #12 of 33 Hotels in Sunnyvale
Reviewed 3 weeks ago via mobile

I'm not thrilled, they double charged my cc which I will deal with later.
I spend 180 to 200 nights a Year in hotels.
Then when I came in at 830pm my final night I had found that the shower hd completely backed up with sewer water, I had reported it ws backing up the day before but despite their claims it was evident they did nothing.
They did not try to find another room, claimimg they were booked up but I cannot believe they were.
Empty car lots tell me more that empty unproven counter points from a desk clerk who try deal with my issue while on a personal call.
The clerk stayed on her personal call all the while she dealt with me. Talking about me in Spanish, yo entiendo espanol!
The properties response to my plea for repair was that they offered to fix it AFTER I was supposed to check out.
They did not try to find another hotel, offer another room where I could shower after some one had checked out.
When I called in the morning the desk clerk knew very little or had the details wrong.

Why do I say they don't understand the English-language, when I asked about a shipping box for UPS or FedEx the desk clerk pointed to letter holder used for the US Mail. The errors in the details point to they don't care or don't communicate very well.
Bring liquid plumber and a spanish dictionary if you start here.

Stayed: September 2017, travelled on business
Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 5 of 171 reviews

Reviewed 7 September 2017

This is a very nice hotel. It's clean and quiet and also on a quiet street that it a little off the main drag. The staff is friendly and interested.

Breakfast was okay, though I think the eggs were packaged or something, and somewhat limited in choices. Bed is VERY comfy, lots of pillows and 2 soft and 2 firm pillows.

Grounds were very nice, I didn't swim but the pool area looked good.

Internet access was good.

  • Stayed: August 2017, travelled solo
    • Value
    • Cleanliness
    • Service
Thank Jay J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BobDPatel, Owner at Comfort Inn Sunnyvale - Silicon Valley, responded to this reviewResponded 4 weeks ago

Good Evening,
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are very happy to hear you enjoyed your stay, and our premium bedding w/ soft & hard pillows! We hope to see you again soon!

Sincerely,
Bob Patel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2017

I like to stay at Choice Hotels for the points & perks, and came across this newly renovated property a few trips back.
While a little pricier during the week, b/c it's in silicon valley, the price is worth it.
Both times I have stayed here, I have gotten large, newly renovated, clean rooms, and couldn't have been happier.
This time, I do have to say, they gave me an adjoining room, and my neighbor was very loud, on his speaker phone in the very early hours, but this is not the hotels fault.

Will stay again.

Stayed: August 2017, travelled on business
Thank shoegirl0310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BobDPatel, Owner at Comfort Inn Sunnyvale - Silicon Valley, responded to this reviewResponded 4 weeks ago

Dear guest,
Thanks for taking the time to complete the Trip Advisor survey
I will pass on your complements to the staff. We hope to see you again soon!

Sincerely,
Bob Patel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2017

I really liked to room. It was clean and organized. The bed was comfortable. The only thing was that the hair dryer was broken. Also, I would've liked to have freshly baked waffles for my breakfast. Overall, I enjoyed the stay a lot.

Stayed: August 2017, travelled solo
Thank willow123_tree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BobDPatel, Owner at Comfort Inn Sunnyvale - Silicon Valley, responded to this reviewResponded 4 weeks ago

Dear guest,
Thanks for taking the time to complete the Trip Advisor survey
I will pass on your complements to the staff. We hope to see you again soon!

Sincerely,
Bob Patel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2017

Our room was clean and quiet. I only dealt with staff at check-in and he was friendly, efficient and helpful. Breakfast room was a little small but plenty of choices of food and drink. Coffee was not great but did not ruin the morning. Exceptional value for the area.

Stayed: August 2017, travelled with family
Thank Chbrumac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BobDPatel, Owner at Comfort Inn Sunnyvale - Silicon Valley, responded to this reviewResponded 4 weeks ago

Good Evening,
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are very happy to hear you enjoyed your stay. We hope to see you again soon!

Sincerely,
Bob Patel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn Sunnyvale - Silicon Valley

Address: 940 West Weddell Drive, Sunnyvale, CA 94089-1537 (Formerly Quality Inn & Suites Sunnyvale/Silicon Valley)
Phone Number:
Region: United States > California > Sunnyvale
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 33 Hotels in Sunnyvale
Price Range: RM372 - RM1,200 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Sunnyvale - Silicon Valley 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
A Sunnyvale CA hotel near Levi's Stadium & Shoreline Amphitheatre The Comfort Inn (R) Sunnyvale is in Silicon Valley with easy access to U.S. Route 101 and State Route 237. We are minutes from : * Levi's Stadium * Shoreline Amphitheatre • California's Great America theme park • Santa Clara Convention Center * San Jose McEnery Convention Center * Stanford University • San Jose State University. We are a short drive from the Moffett Federal Airfield, NASA Ames Research Center and Lockheed Martin Corporation. Our amenities include: •Free wired and wireless high-speed Internet access •Free hot breakfast buffet •Free local calls and free parking •Free coffee and free weekday newspaper •Outdoor heated pool, exercise room, basketball and tennis courts. Business travelers will appreciate our public computer with Internet access and access to copy and fax services. Our meeting room can accommodate up to 60 guests. All guest rooms come equipped with microwaves, refrigerators, coffee makers, hair dryers, irons, ironing boards and safes. Non-smoking rooms can be requested. Laundry facilities are on-site for added guest convenience. Make the Comfort Inn Sunnyvale - Silicon Valley your home away from home when traveling for business or pleasure. We are the perfect place to stay when visiting the Sunnyvale and Silicon Valley areas. ... more   less 
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Also Known As:
Quality Inn & Suites Sunnyvale/Silicon Valley Hotel Sunnyvale
Quality Inn And Suites Sunnyvale/Silicon Valley
Quality Inn Hotel Sunnyvale
Quality Inn Sunnyvale
Sunnyvale Quality Inn

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