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Reviewed 1 April 2018 via mobile

I’m a Hyatt loyal customer and probably expect a lot. This is the fourth time I stayed here and this time was just ok. We were told we had a balcony room, which we did, over the vents for the hotel. So loud we closed the patio door. Order a charcuterie tray since we had been driving all day...they forgot. I called and Mary moved us and didn’t charge us for the tray but still a hassle. I’m grateful she tried to make it right but it was a bummer for the beginning of the vacation.

Stayed: April 2018, travelled as a couple
Thank bballwey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRep_11, Front Office Manager at Hyatt Regency Westlake, responded to this reviewResponded 3 April 2018

Thank you for being so loyal to the Hyatt brand. We are so sorry you had challenges during this stay. We hope to see you again soon!

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Reviewed 1 April 2018

This was my first stay at this hotel. The staff is very friendly and helpful. The hotel is bright and airy. It is very clean and up to date. The free parking is a few steps from the entry.There are many nearby restaurants and shops. Brent's Deli across the parking lot is fantastic with an excellent happy hour.

  • Stayed: March 2018, travelled on business
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Review collected in partnership with Hyatt Hotels
Thank JohnWilliam41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRep_11, Front Office Manager at Hyatt Regency Westlake, responded to this reviewResponded 3 April 2018

Thank you for the great review. We are so happy you were able to enjoy our great location. Come see us again soon!

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Reviewed 26 March 2018 via mobile

I frequent Hyatt as a brand quite frequently for loyalty points. As usual the room was clean and in tip top shape. Wish they had a regency club to relax in but no complaints!! Nice to be within walking distance of all kinds of restaurants. If I come back to this area I would stay here again!

Stayed: March 2018, travelled with family
Thank 56sherylw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRep_11, Front Office Manager at Hyatt Regency Westlake, responded to this reviewResponded 28 March 2018

Thank you for the great review. We look forward to your next visit.

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Reviewed 25 March 2018

Was given a smoking room and then advised all the other hotels are sold out. I recognize the entire girlh may be non smoking, but that is of little help when someone lit one up there prior to my arrival.

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
Review collected in partnership with Hyatt Hotels
Thank Victor P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRep_11, Front Office Manager at Hyatt Regency Westlake, responded to this reviewResponded 27 March 2018

We are so sorry to hear about the inconvenience. We are a fully non smoking hotel and we apologise this was not caught prior to your arrival. We will work with our housekeeping team to ensure this is caught earlier moving forward.

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Reviewed 17 March 2018

We stayed here with a group while riding in Westlake. The property is very nice. The pool, hot tubs and exercise rooms are all very reasonable. The rooms are nicely appointed and decent size. The staff is very helpful and accommodating of cyclists. We only ate breakfast here. The buffet is generous in size, some of the food was very good, others not so much. Overall a very good place to stay as it is convenient for cycling.

  • Stayed: February 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank gajgmusic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRep_11, Front Office Manager at Hyatt Regency Westlake, responded to this reviewResponded 21 March 2018

Thank you for teh great review. We hope to see your whole group back again soon.

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