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Reviewed 17 July 2020 via mobile

We are unsure how this hotel is still up and running. It is poorly kept & very unclean. Housekeeping said there were clean sheets on the bed, but the sheets were so wrinkled. It’s unfortunate they advertise “nicer” looking rooms online. We would not recommend this hotel to anyone!

Date of stay: July 2020
Trip type: Travelled as a couple
Thank traveler_LIFE_101
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 15 July 2020

We checked in the hotel on Saturday for 2 nights, once you pull up to the front of the hotel it looks like a condemned apartment complex with abandoned vehicles in the parking lot. The room was dirty, there was hair all over the bathroom floor, used cups tucked into the clean ones. The room is outdated and smelled terrible. The hallways smelled like marijuana. There is no enforcement for the guests to wear masks. There was tons of shady characters walking about the halls knocking on doors. In addition to the poor locks on the door, we actually placed the desk chair against the door with hopes of keeping those wondering guests from opening the room door. It felt so unsafe that we asked the front desk 2 times to check us out of the hotel. Everytime we asked we were told no, and that they were not allowed to check guests out. I even called the Choice Hotel corporate number, they were also unhelpful.
Once nighttime hit, the hotel got worse. The second floor guests were running down the halls and through there rooms throughout the night. When we peeked into the hall more shady characters appeared. Around Midnight we had enough and asked a final time to please check us out, they refused. We left immediately and as we were loading up our vehicle a man tried to approach my husband while his back was turned. We set off the car alarm and instead he circled around us.
The next morning I called the corporate number again to get our money back. They informed me to called the hotel back to checkout and get our refund. The front desk clerk on duty checked us out and hung up the phone.

If you have family or are traveling please for your safety do not stay here. Pay a little more and stay up the road.

Room tip: Please don't.
Date of stay: July 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Muntraveler
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 12 March 2020

Overall, this place was unclean and poorly kept. The bed was sagging in the middle and looked like it had already been slept in, before the covers were pulled back up. Hair/filth on the floors. Lots of damage to the walls, furniture, doors. Exposed areas in light fixture. Clarice at the front desk was rude and unprofessional; as and did not attempt to fix the situation in any way. Instead, her shift was over, so ignored me standing at the counter until she left.

Date of stay: March 2020
Trip type: Travelled with family
Thank 05WorldTraveler18
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 13 February 2020 via mobile

Door to room broken with 2in gap at bottom and door jam missing parts. How is that safe if there is a fire?! Wardrobe door broken and couldn't close. Holes and graffiti on bathroom walls. Poor patch jobs on walls throughout room. Broken coffee pot. Manager Jimmy Patel had no problem yelling at me and accusing me of lying for relaying to him issues with his night clerk. Mr. Patel even called 1 hour before we were to check out to ask us for a payment for the next night (we had already gold him we were checking out). We were in Colorado Springs for medical treatment at Children's Hospital as my son's O2 level would not allow him to be at the higher altitude where we have our home. We did not need the extra stress of such a disrespectful manager and disreputable place. The cleaning lady's were very friendly even though they couldn't speak a lick of English.

Date of stay: February 2020
Trip type: Travelled with family
Thank MountainArtisian
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jimmy P, Manager at Econo Lodge North Academy, responded to this reviewResponded 13 February 2020

Dear Guest,

1) You checked in after mid night and refuse to checkout at 11 am which is hotel's checkout time. You wanted to checkout next day at 11 am without paying for the 2nd day. No hotel will allow you to stay for FREE without payment.
2) We did offered you 2 hours late checkout without any charges. You should be thankful for the courtesy stay.
3) Hotel staff or none of our guests has seen the graffiti on bathroom walls that you had stayed in. Please post pictures here we would like to see.
4) Please be respectful and pay for hotel room and don't expect free stay.
5) We have provided you registration card with your signature which clearly states check in and check out day and copy is provided to you.
5) We do not have any coffee pots in any of our room. These are new type of coffee machines which makes one cup at a time. So we do not understand how pot was broken!

We have seen negative reviews from you on other platforms too, which you have right to post.
Please respect hotel's checkout time and don't expect Free stay.
Thank You

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2019

As Basic as it gets, hot water, plastic standup shower, pocket doors on the bathroom, one king bed, 2 queen headboards, no bed lamps, desk without plugins or computer hookup. microwave stacked on mini-fridge, sink area/hairdryer and coffee maker stacked,1 plug. Dry your hair or have hot coffee, you choose but not both at the same time, Basic basic

Date of stay: November 2019
    • Rooms
    • Cleanliness
    • Service
Thank R L C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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