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Reviews (212)
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Reviewed 3 December 2014

We have stayed at many Marriott properties, including Residence Inn in Europe and also in the US. First I will compliment the front desk staff, they were friendly and helpful, completely pleasant in every way. The room was not completely clean when we moved in, there was trash in the kitchen and the sink was dirty. The kitchen was very poorly stocked, a miss mash of silverware and not much of it. The appliances are dated and I thought very poor quality for the usual Marriott hotel chain. The bed needs to be replaced, it is soft and not comfortable at all. Living rom furniture was nice, but the attached photos shows the standard of cleanliness. The breakfast bar was fine, they do try to have something for everyone, it is nicely displayed and clean.

Room Tip: Stay somewhere else.
  • Stayed: November 2014, travelled with family
    • Value
    • Location
    • Service
Thank Adrienne A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott D, General Manager at Residence Inn Fort Collins, responded to this reviewResponded 5 December 2014

Thank you for staying at the Residence Inn Fort Collins and for completing a review. I aplogize that we did not meet your expectations. My staff and I have reviewed your comments and will strive to ensure the cleanliness issues you experienced are not repeated. The hotel will begin a room renovation at the end of December. I hope you are able to stay with us again and experience our brand new rooms when they are completed.

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Reviewed 5 November 2014

My son and I stayed in a one bedroom suite October, 2014 and found it to be very comfortable and clean. I am surprised at some of the negative comments about this property, we found the staff to be very friendly, the room to be as expected (it's a Residence Inn after all, not the Ritz), the breakfast nice and everything ran smoothly. As an added plus, it is within walking distance of several restaurants making our stay relaxing. I would wholeheartedly recommend this property and plan to stay again in the coming months.

  • Stayed: October 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank mctorrence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott D, General Manager at Residence Inn Fort Collins, responded to this reviewResponded 7 November 2014

Thank you for Staying at the Residence Inn Fort Collins. Your comments are very much appreciated and we look forward to seeing you again soon.

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Reviewed 3 October 2014

Below is the letter I mailed to Dimension Development, who I am told owns this property. We loved our stay and would suggest this place to anyone!!

To whom it may concern:
From July 23rd-July 28th, we had the privilege of staying at the Residence Inn in Fort Collins for our destination wedding. I say it was a privilege because everything about the hotel was amazing. We arrived earlier than we thought we would on July 23rd and called to see if we could get an early check-in. The woman that answered was very friendly and told us we could check in at noon, which was perfect for us. At check-in, the general manager, Scott, was there and he and the other women working the front desk had wonderful customer service skills. They greeted us, told us about all of the different amenities they offered and, noticing our dog was with us, let us know there was a dog park located about 5 minutes away that we might enjoy. Being that it was Wednesday, they were offering soup and salad in the lobby and it was all very nice. It is rare to find a hotel that still offers extras such as this. While we were down there, there was a complaint about our dog barking and whining and Scott found me in the lobby, remembered my name and told us about the complaint. He was very kind and just wanted to let us know. Traveling with pets can be stressful, but this hotel went above and beyond to make us feel welcome with our dog.
We ate breakfast at the hotel each morning and it was always excellent. There were great choices and the staff was very friendly. As our guests arrived over the next few days, all of them that stayed there were very happy with everything and everyone that didn’t stay there was very jealous they were staying somewhere else.
On Friday night, we invited our guests to come down to the lobby for some pizza and pop and the hotel was more than accommodating of our guests in the lobby. It was definitely was not a quiet group of people and they never seemed to mind. Some of the guests even stayed down there until much later in the evening and it was never an issue. On Saturday, the night of our wedding, we all met outside on the patio after the reception dinner and hung out. There was a complaint that we were being too loud, so the lady at the front desk invited us to come back into the lobby instead. She said we could stay down there as long as we wanted to.
As I have stated, everything about this hotel and the people that work there was better than anything we could have hoped for. I am so glad we chose this hotel for ourselves and our friends and family to stay at. Should we ever travel back to the area, we would definitely stay here again and we will definitely recommend this property to others. Thank you to the hotel for adding even more great memories to what was already an incredible weekend! The general manager and the staff are definitely top-notch and we appreciate the wonderful service we received while we were there.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank AmberDos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott D, General Manager at Residence Inn Fort Collins, responded to this reviewResponded 24 October 2014

We really enjoyed being apart of your wedding celebrations. Your group was a joy to host and we hope to see you again if you are in the area. Thank you for staying with us and thank you for the very kind review.

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Reviewed 29 September 2014

This is an older property in need of some refreshing, but it was also a quiet comfortable hotel. The breakfast was excellent and our room was clean and quiet. I continue to stay at Residence Inns to ensure a restful overnight stay while traveling. The front desk evening shift and morning shift was very pleasant, welcoming and helpful. It is located in a very quiet neighborhood with absolutely no outside noise.

Room Tip: The elevator in the building across the driveway from the main lobby has a loud chime so if you stay here ask for a room down the hallway away from the elevator
  • Stayed: September 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Ken_Plains_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott D, General Manager at Residence Inn Fort Collins, responded to this reviewResponded 24 October 2014

Thank you for staying at the Residence Inn Fort Collins. I really appreciate your review and hope you will stay with us again soon. The Residence Inn Fort Collins will complete a room renovation this winter. You comments regarding our friendliness are really appreciated and will be celebrated with my staff.

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Reviewed 15 September 2014

We were there with our dog who was receiving care at the vet hospital. We were there about 5 nights in a studio suite, which looks identical to the travelers' photos. The layout is very comfortable and maximizes the space. Furnishings, carpet and mattress are old, but apparently are due for replacement soon. The water took a while to get warm. The breakfast was very good, much better than Hi Ex. Location and ambiance excellent, as was front desk service. In future building designs, one could use more exercise machines with better private TV sets attached. We received a cut in the rate and a decreased non-refundable pet deposit because our dog was a patient at the vet hospital. There are a number of families and individuals with dogs here, which makes for a friendly ambiance.

  • Stayed: September 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank jkaands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott D, General Manager at Residence Inn Fort Collins, responded to this reviewResponded 24 October 2014

Thank you for choosing the Residence Inn Fort Collins. We love hosting guest as they seek treatment at the CSU Vet Hospital. Our guest rooms are scheduled for renovation this winter and the slow hot water issue has been corrected. We would love to have you stay with us again if your are in the area.

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