Visited this interesting gift shop (not your run-of-the-mill place) in July. Bought 3 gold pins & they were such a hit, called from home (Atlanta) to see if could purchase 8 more. Heather was such an angel! Glenwood Springs' post office is really hard to access right now (& for around 8+ more months) due to bridge work that is going on. Heather okayed everything with her boss & mailed the package to me from the post office where she lives, instead! When I described over the telephone which pin details I preferred, she found just the ones & individually placed each in its own protective pouch. While awaiting the shipment's arrival through priority mail, I couldn't help but wonder if these delicate pieces of jewelry would make it undamaged. Due to Heather's care, I had no need to be concerned. If you are ever in the area - this shop is just down the street from the city's well-known Hot Spring's pool (walking distance). I highly recommend stopping in to check out their great merchandise selection, very affordable prices, and super friendly & accommodating sales staff. While where I live (The South) has the reputation of being welcoming to strangers, I have yet to encounter any sales personnel in ATL that compare. Thank you, Heather, for your generosity & willingness to do whatever possible to insure customer satisfaction.