We were at the bay for a swim and found some nice beach chairs/lie-lows in the shade. When we realised it was the hotel's property, we decided to order food and drinks from them so that we can use the chairs. When this was communicated to the staff, they told us that the restaurant wasn't operating today because they had a large party last night and were out of all supplies. When we asked them if we could just use the chairs, they unwillingly agreed and asked us not to litter the place. We told them we would just leave our clothes on the chairs till we had a quick dip and they said it would be ok.
A while later, we saw the staff serving some foreigners who came to the restaurant just after us. We were quite offended about the fact that they lied to us locals about the fact that they weren't serving.
To make things worse, soon after one of our friends used the shower that was outside the restaurant, they just rudely shut off the water without even giving us a warning.
We were willing to PAY for the services of this hotel/restaurant but they just rudely refused to serve us. Was extremely disappointing that we were discriminated in our own country!
- Official Description (provided by the hotel):
- Mambo's is a brand uniting under its name two hotels on Southwest and East coast of the island, in Hikkaduwa and Arugam Bay. Outstanding feature of Mambo's hotels is best location of the hotels on a beach and unique friendly atmosphere in a combination with high level of service and comfort. Mambo's is perfectly suitable for all categories of tourists, from youth and to families with children, and also its ideal vacation spot for surfers because both hotels are located in the front of surf points. There are bar and restaurant, chill out zone, surf shop and surf school A Frame with all surf equipment and beach wear, where you can also rent surfboards and take surf lessons. There are billiard, table tennis, telescope and collection of board games in hotel as well. Other facilities include: the organization of tours to Sri Lanka, transfers. And every Saturday Mambo's organize famous beach parties. ... more less
- Reservation Options:
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