I booked our stay on A discount site for 2 star hotel. The rooms were clean, hotel had a hot tub and pool, free breakfast, evening staff was friendly. Our room
Was on ground floor. Im 100% satisfied. My price was awesome too. Thank youMore
HIExpress.com
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Kelsey made our stay the best! We called ahead to check on pool and breakfast availability due to Covid Restrictions in many hotels. She answered the phone (not all hotels do!) and gave us the information we needed. When we arrived, it was very busy, she swiftly handled all the customers without much wait, and was on hand throughout the night to get small things like toothpaste, razors, more shampoo, etc. Thanks to Kelsey, we found a hotel to suit our needs while passing through town!
DearAnitavakay, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
We were in town for my niece's wedding & stayed two nights. Yes the price is a little high for a Rodeway Inn but look at the other hotels prices near by. The front desk people were very nice & accommodating. The room was clean and had a comfortable bed. They have hot items,eggs & sausage. More breakfast choices than other Rodeway Inns put out. We would stay here again. All of the usual chain restaurants are close by.
Dear Neals6769, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
We stayed at this property in June 2019. Our one room cost us around $130 for the night. This is one of the dirtiest hotels I've ever stayed in. The lobby, hallways and stairways had terribly stained carpets and food (crumbs) were all over indicating that not much vacuuming is done here. Our room had a dirty feel to it; sticky carpets and poor quality bedding, oh and the booger that was wiped along the door frame of the bathroom didn't help either. The breakfast was minimal. The front desk staff in the evening and morning were personable but it seemed that they were the only ones working there.
The pool was OK, hot tub was empty and not working (no barricades around it, nice lawsuit waiting to happen).
If I had paid $70-80 for this room I wouldn't be complaining but for what we paid it should have been a better experience.
As I was extended in my business trip, I was required to swing over to Loveland. A large event in Cheyenne had booked up just about every room in the area. I was able to find a room here. Reviews were so-so, and I needed a place.
The only redeeming part of the stay was the lady at the front desk. Very polite and accommodating. Past that, it was terrible. Keep in mind, it was $150.00 w/tax for one night.
Room..., dirty. The bathroom sink would not drain. Not drain slowly, WOULD NOT! Plugged solid. The bathtub, when wet during the shower was so slippery, it was dangerous. I have no idea what the normal rates are without a big event driving up the prices, but I have stayed far nicer hotels for 150.00 or less with infinitely higher standards. The bed was, horrible. I slept in my clothes.
Some of the reviews boggle my mind. I cannot imagine that my room alone is the only one in the condition that I experienced.
To the lady that was at the desk. Find yourself another chain to represent. Your CS skills are way better served at a hotel with a much higher standard.
Stay away from this place.
Dear Tom,
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
I usually don't go out of my way to write reviews unless I had a super amazing experience but after getting charged an extra$55 bucks on my debit I just had to share my experience. I didn't expect much from the bad reviews but the girl was super nice on the phone (shantae? The only one I dealt with that was professional and kind) and it was the only hotel I called that had an open room (july4th wknd)we decided on the Ridgeway inn and I wish we wouldn't have! It was so dirty when you looked up close to pretty much anything. Dirty sock was found in a bed, hair all over linens. Dust on phone,side,bed tables. I got stuck pretty bad bad a staple sticking out of chair!! And the a.c. wasn't working write to top it off!! My husband popped off the front to see if the vent was clogged/dirty.....and we'll you can take a look at the photos. When I politely told them the head housekeeper she just made excuses and laughed trying to chit chat. Whatever I didn't even go further on the issue I had bigger things to worry about. Well then my visa gets charged 55 bucks for excessive cleaning. HAHAHA mind you we stayed 2 nights due to no other rooms available anywhere and nothing AT ALL was said to me about the room being to messy. I would have damn well made sure the second night it was picked up more. I have 3 young children by the way. When I called to see why the 55bucks was charged by them which made me OVERDRAFT and the MANAGER was so rude and nasty. Wow never ever again. I'm still so mad. Hence the long reviw. PLEASE DONT WASTE YOUR MONEY ON THIS DIRTY GROSS HOTEL. THEYLL OVERCHARGE YOU WHEN THEY HAVE TO CLEAN AND ACTUALLY DO THEIR JOBS. Such a joke!!
Dear courtyjohn22, Thank you for taking the time to review our hotel. We apologize for any dissatisfaction during your stay with us. We appreciate the valuable feedback and use this information to continually improve our services. Thank you for your business.
