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“Told my company never again”

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La Quinta Inn & Suites Silverthorne - Summit Co
Ranked #9 of 13 Hotels in Silverthorne
Reviewed 22 September 2017

1st stay. Walked up to check in no staff around had to search. Went up to room floors hardly attached water damage possible. WiFi in hall way but not in room. Shower dirty, shower head mold and rust.
2nd stay one month later 10 day stay. again had to find staff member then found out they canceled my reservation I arrived at 8 pm. Room floors dirty and water damaged. Stains on bed. Chose new room. Floor are the same and hair in bathtub and molded shower head. Stayed in room anyways marked the sheets to check for cleaning sheet was rotated. Trash not taken out. Went to talk to staff more interested in cell phone calls then Assistance of guests.

Room Tip: Only stay here as last resort.
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  • Stayed: September 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank chaddculton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites Silverthorne - Summit Co, responded to this reviewResponded 25 September 2017

Dear Valued Guest,

We sincerely apologize for your recent experience with us. The cleanliness concerns you've mentioned are a disappointment to hear of, as this is not in line with our standards. Your review has been sent to our upper management team so that we may rectify these issues immediately. We hope you will consider giving us another chance in the future to better your opinion.

Sincerely,

Danielle
LQ Customer Care

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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47 - 51 of 743 reviews

Reviewed 20 September 2017

I had already booked this hotel and then read the negative reviews. We decided to go ahead and stay at the Silverthorne LaQuinta. While the hotel is not one of the newer LaQuinta hotels, our room was clean and sufficient. The bathroom and vanity areas are small but there were no issues with the tub, toilet, and sink. The one major complaint is with the continental breakfast. The coffee was way too strong...noticed the staff person not measuring the coffee; just pouring it in the basket. The hard-boiled eggs were almost impossible to peel (obviously, the person who cooked them did not know how to boil eggs). The juice tasted watered down. Many LaQuinta hotels now serve a hot breakfast (eggs, sausage, biscuits, gravy); this one does not but is a needed addition. All in all, for the price paid, it was still a satisfactory stay...however, I am an Elite member and have stayed at a number of different LaQuinta hotels...this one is not quite up to par...but, we would stay there again so long as the price is right. I called in advance and requested a first floor room and was told it should not be a problem (I had booked this room in May for a September stay). However, when we arrived, I was told there were no first floor rooms available which was disappointing.

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
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Thank vsickle67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2017

I have stayed at La Quinta hotels many times in Colorado. This one was the worst. Every thing was dirty, garbage cans overflowing outside, etc,... Our toilet did not work and we reported it to the front desk. They did not seem to care and no one ever came up to fix it. We had to use the toilet in the lobby!! I would never stay here again.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with La Quinta
Thank 263michaellek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2017

All in all our stay was great, the staff was nice and helpful, although in my situation (11 rooms) it seems to have confused some staff about who was responsible for payment, and asked my family for credit cards , the issue was settled and we truly enjoyed our stay. Thank You to all, the wedding was a success and everyone had a fabulous time.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta
Thank Z117HLjosephd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2017

The room was spacious enough but the whole place is tired. Some La Quinta such as the one in Wichita Falls are downright beautiful. It is time for Silverthorne to renovate. The front desk staff was very nice.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta
Thank reneefsept2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about La Quinta Inn & Suites Silverthorne - Summit Co

Address: 560 Silverthorne Ln, Silverthorne, CO 80498
Phone Number:
Region: United States > Colorado > Silverthorne
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 13 Hotels in Silverthorne
Price Range: RM 423 - RM 994 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — La Quinta Inn & Suites Silverthorne - Summit Co 3*
Number of rooms: 160
Official Description (provided by the hotel):
Six-story Lodge off Highway 9 at I-70, adjacent to the factory outlet malls. ... more   less 
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Also Known As:
La Quinta Inn & Suites Silverthorne Dillon Hotel Silverthorne
La Quinta Inn And Suites Silverthorne Dillon
La Quinta Silverthorne
Silverthorne La Quinta

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