I wanted to like the Spruce Lodge, but for $100+/night I expected better than one step up from a Motel 6. The pictures make it look much more cozy and quaint than it really is. We stayed in the Baxterville Room. The bed was so creaky you couldn’t roll over without waking the other person up. The paint and texture was peeling off the walls, giving it a very run-down look. Some of the towels had stains resembling poop on them. There was a clog in the bathroom sink. The hardwood floors had nails sticking up partly, so that our socks caught when we walked in that area. The floors were creaky, and fellow guests going past in the hallway sounded like a herd of elephants. The noise from the lobby also carried up to our room and we were woken up each morning by chatter in the foyer below us at 6 AM. The floors were also incredibly dirty. After walking the few feet from the bathroom to the bed, I had to brush dirt and hair off my feet. My husband, trying to be non-confrontational, asked if there was a mop he could use to clean our very dirty floor…and they gave him one to do it himself without apology or offering to help. Which brings me to their “don’t like it? There’s the door” attitude. They have signs posted saying their restaurant is where “happy people eat. If you are grumpy or in a hurry, come back another day.” A sign in their so-so continental breakfast area says they reserve the right to charge you for taking extra food. The only time I saw a staff member, she came into the breakfast area with wet hair, scowling at the guests. She had a little boy with her so I took her for a guest, until she started swearing at the “little b*$%*#d” cat who had snuck in through the front door. When my husband told me she was an employee (the one who gave him the mop), I was shocked at the complete lack of professionalism.
At check out my husband brought some of these issues to the attention of a gentleman who we had not seen previously and he said we should have brought it up sooner. Since the lady who gave us the mop was so surly though, we didn’t think there was much point. If you bring up that your floor needs mopping and they let you do it yourself, how much help can you expect?
- Official Description (provided by the hotel):
- The Spruce Lodge is a laid back, historic, mountain property with room to stretch out! Cabins, Hotel rooms, Bunkhouses and Suites make up our unique and cozy property. Choose cheap and comfortable or pay a little more for a great upgrade to one of our newly remodeled suites. The Spruce Lodge has something for every budget and every family or group dynamic. Free continental breakfast, free Wi-Fi, free parking, and so much more! ... more less
- Reservation Options:
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- Also Known As:
- Spruce Hotel South Fork