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Reviewed 26 March 2019

The Sala Pataya hotel is just about perfect. The staff were great. Hotel and pool were wonderful, so why the two stars? We had made the booking in January for 3 nights in March. However last week, on arrival, but were told that there was a double booking on the third night. This was strange because for 2 days we were the only guests in the entire hotel. We were told that we could stay in another hotel nearby and in compensation the hotel would give us 500 TBT (approx. £12) as compensation of having to move. This seemed acceptable as we were assured that the new hotel was of a similar standard. Then the problems began. We were told that they could move us in the morning but that didn’t happen. We had to move in the afternoon, which caused us to cut short our planned scuba diving course. Then we found out that there was no breakfast in the other hotel. The staff did provide a ‘take away’ but that was minimal, not nearly as good as the breakfast at the Sala Pattaya. The biggest disappointment was the other hotel. Although it had a small pool (which we did not need) it was very much a budget place. Our room was dark. Two very small windows, approx. 30cm x 60 cm, one looking out to a wall 60cm away. The television was unwatchable, very pixelated, sound distorted. Wi-Fi was slow and kept dropping connection. The basin in the shower room had only a cold water supply. Shower was difficult to control, no shower gel/ shampoo. There was no safe deposit box. All in all, this was part of a holiday that we had saved for and looked forward to all year. If we had wanted a budget hotel then we would have booked one. Interestingly, it was impossible to find out the cost of the room and how this compared to the cost of a room at The Sala as there was no information on this hotel on the Internet. Also outside of the ‘hotel’, there was a sign saying “rooms for rent”. Not a usual indication that this is a regular hotel. Advice to other travellers is to be careful when making a booking at this hotel. Should this happen to you then do not pay and walk away – bearing in mind that this is difficult.

Room tip: We had a good room overlooking the pool ( until we were shipped out)!
Date of stay: March 2019
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank j0hnchandler124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 March 2018

I have been this hotel 3 times already. Finally i decide to come back again because it's perfect!!
The room is nice and clean. The pool is beautiful. Free wifi. Safety place, i can park my motorbike in a night time because there is security man. Hospitality is same like a family.
Welcome to THE SALA Pattaya.
JOHAN deGoeij

Date of stay: March 2018
  • Trip type: Travelled solo
    • Location
    • Cleanliness
    • Service
1  Thank Johan d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2017

The new hotel in Jomtien beach area. Peace and clean, it's very nice for relaxation.
Have the nice pool open until 12 AM. Nice staff take care 24 hr. Free wifi internet in room and common area. Include breakfast.

Date of stay: January 2017
  • Trip type: Travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Nuchanat T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 November 2018 via mobile
Google Translation

Date of stay: July 2018
Trip type: Travelled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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