Dear Kim K,
Thank you for taking the time to write a review on behalf of your in-laws.
Other guests that reviewed Z by Zing made us number 1 in Tripadvisor for 4 years running (Inns in Jomtien beach category). The reason for being one of the top choices for travelers is that we exceed our guests' expectations. We believe that we present all the facts on all online travel agents. Plus real people that stayed with us contributed and added their perspectives.
Before making a reservation at any hotel, please look at the location map (provided by every online travel agents, our/their web sites, Google map, Bing, etc.) and pick the area that suite you instead of blaming the area itself.
Tripadvisor members do post their photos. They are in "Traveler Photo" section.
Our guests are from all walks of life, bachelors, couples and families (read their reviews). To write about other guests by using the word "IMAGINE" is unfair to us and our other patrons.
Warm regards,