This is not a 4 star hotel or even close to it. At best it would be a 2 1/2 stars. The staff are rude and the fact I am in the land of smiles and yet to see one at the Royal Heritage just about sums it up. Avoid if you can. The rooms have no real amenities like tea or coffee which you would expect from a 4* hotel. We had to call room service back 3 times to clean the bathroom enough for us to go in it.

There is not a single working umbrella in the hotel so you either sit in the boiling hot sun or your room - not a single piece of shade anywhere.

I have stayed in lots of hotels all over Thailand and some of them have been extremely basic but the friendly staff have been a redeeming feature or the clean rooms or excellent breakfast etc.

This hotel does not have a single redeeming feature all the drinks are overpriced the service is poor, the food is poor, the rooms are dirty the pool is dirty (yesterday there were floating cigarette's in the pool) and the debris around the edge of the pool has been there for the last couple of days that we have been here.........

Better options available at better prices so don't bother - looks like they have big tour parties so have completely given up on customer service.

This was the worst experience in over 20 years travelling to Thailand. Staff is not attentive. Only interested in their mobile Phone and the buss loads of Chinese comming in every day. Tried to deliver laundry, but it would cost 2 days and 10 (!!!) Times the price of the laundry around the corner. When I wanted to speak to the manager about another issue I could only reach him by Email. I wrote an email but of course no reply. ....
Only interested in one time visitors, Will never go back!