We stopped by the Gris for lunch a week ago. The food was, as usual, quite tasty. However, we were dismayed with the service (or lack thereof) that we received. At first I chalked this off to the busy time but even as the place emptied out, the service remained subpar.
Two of us joined the table a few minutes after the other two, so to be fair, the fact the server didn't wait the three minutes for the entire party to be present isn't, most likely, her fault. This however resulted in her taking beverage orders piecemeal. We had less than a couple of minutes to peruse the menu when she wanted to know if we were ready to order. This is when two of us ordered a beverage. One already had his beverage. When the fourth spoke up to order one, the server was whisking herself away...so Companion 4 ordered the drink afterward and said it was okay to bring it with the dinner. In my opinion the server should have brought it then, but she seemed happy to not be bothered; of course she never brought it at all and had to be reminded. This is the way the whole meal went. My husband asked for Parmesan cheese, and that was not forthcoming. She never came by to ask how we were faring, and waving and trying to get her attention failed, so that cheese was never seen. We ordered desserts and two cups of tea. My friend started to ask for a certain tea. At The Gris, they've always brought a box of teas to choose from. This time, before my friend could finish saying it, she whisked herself off again and came back with two cups of lukewarm, pre-steeped, generic tea. Is The Gris now serving tea this way? I just really think not. There were then issues with the bills, which when you request separate checks can happen - but the fact it took her at least ten minutes to come back to fetch the bills/payment was unacceptable. At this point, most tables were empty, so the crowd theory doesn't hold. I wanted lemon with the tea, but forget even attempting to ask for it. I meant to call The Gris about this, as the entire party was dismayed by this substandard service - unfortunately this review will have to suffice.
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