The staff is amazing: From Stefanie who checked us in, to Andrea and Daric who were so friendly and gracious, made sure I had my starbucks every day, to Glenda who made sure I had ginger ale when I was ill, to Anthony who cooked amazing breakfasts each morning, better than at an expensive restaurant, (and it is included in the room rate) and did it with a smile, to Carey who is a personable maintenance worker. He handed me a brand new remote when all I asked for were batteries for the old one. The general manager Mike drove us in the shuttle and was very pleasant. I am sure there are others I am not mentioning who I didn't see on a daily basis. Since I was up very early every morning, I could see how they related to one another when no one was around and they seemed to all be friends, which is important in good customer service.
The room was very clean (which is saying a lot because I am a critic of cleanliness)and spacious and housekeeping did a wonderful job cleaning around our crazy schedule. My only recommendations as far as the layout of the hotel is that ice be more accessible on each floor. However I did notice that Anthony at the bar was quick to give out a big bag of ice to someone so she didn't have to go to the second floor. The bathroom is extremely small. I could hardly close the door when I was in there. The sink is on the outside so that is good but they really need to work on more space in the bathroom, especially for families who need to help their children and can't fit.
My kids loved the pool and it is very clean. Also, the staff was quick to give recommendations on where to eat or where to go with the kids.
Overall, I think good customer service is hard to come by in this day and age and I have never been one to review a hotel on TripAdvisor because they would have been terrible .... until now. I highly recommend the Hyatt Mystic for your next stay. You won't be disappointed.
Forgot to mention free coffee around the clock and free fruit and popcorn in the bar/coffee area.
- Official Description (provided by the hotel):
- Smart hotel on the Connecticut coast with complimentary breakfast A stroll around Mystic You can walk to historic Mystic Seaport and Mystic Aquarium in 10 minutes from this contemporary hotel on the Connecticut shoreline. It's just off the I-95 highway and is a 5-minute taxi ride from Mystic's Amtrak train station, making it ideal for quick break. Beaches and casinos Sun-lovers can drive 20 minutes to the beaches of Misquamicut, which are packed with families and swimmers in summer. Afterwards, you may wish to try your luck at either Mohegan Sun or Foxwoods casinos, both a 25-minute drive inland. Complimentary Breakfast You can fuel up with a free breakfast featuring popular hot breakfast sandwiches and fresh fruit, order a meal from the 24-hour Gallery Menu, or grab a Starbucks coffee and cupcake to go. An outdoor heated pool offers a refreshing summertime dip, and there's a 24-hour fitness center, too. Free WiFi, sofabeds Hyatt Place Mystic has 79 smart, spacious rooms with comfy sofabeds where you can relax and browse the Web with free WiFi. 24-Hour business center with remote printing capabilites also. Mini-fridges and coffeemakers are handy perks, and premium beds along with signature bath needs add a touch of luxury. Shuttle Services Complimentary shuttle services available within 5 miles of the hotel, making getting around a breeze. ... more less
- Reservation Options:
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- Also Known As:
- Hyatt Place Mystic Hotel Mystic
- Mystic Hyatt Place
- Hyatt Mystic