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Traveller rating
1,071
410
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59
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All reviews indoor pool off season rusty rudder across the street spacious rooms dog friendly hotel great stay parking garage hot breakfast front desk staff oatmeal get away staff was very friendly denise block bay condo
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Reviewed 7 April 2021 via mobile

Booked two rooms... day of checkout housekeeping knocks on door at 9:30 for checkout cleaning!!!! Are you kidding me!!!! Mind you checkout is at 11am, the latest!!!
Did not sleep well d/t loud doors closing in hallway during the night. Other than that hotel was clean, good location, no noise from outside. Rusty Rudder was closed. I'm a Hyatt Member, no perks here though. Asked for late checkout only provided 1 room for late checkout, ok. Breakfast was in a bag d/t Covid. Understandable.

Date of stay: April 2021
Trip type: Travelled with family
Review collected in partnership with Hyatt Hotels
Thank SelinaG865
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew D, Guest Relations Manager at Hyatt Place Dewey Beach, responded to this reviewResponded 8 April 2021

We appreciate the feedback, Selina.

We're happy you had a pleasant stay with us despite our services not exceeding your expectations. We'll address your concerns with the appropriate members of our team moving forward.

We do hope to host you again soon for a more positive experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2021 via mobile

We stayed at the Hyatt Place Dewey Beach during our wedding. Our stay was wonderful. The condo was clean and well maintained. The staff was friendly and helpful. I look forward to staying there in the future.

Date of stay: April 2021
Trip type: Travelled as a couple
Thank Navigator237559
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew D, Guest Relations Manager at Hyatt Place Dewey Beach, responded to this reviewResponded 8 April 2021

Thank you for the excellent rating!

We're so glad that you've enjoyed your stay at Hyatt Place Dewey Beach so much. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team.

Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon. Have a beautiful day!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2021

Wonderful wonderful experience for a first time Dewey visitor! I picked the right place to stay! Hyatt was a beautiful hotel and was right on the Bayside with a beautiful deck with a fire pits and areas to sit on. It was a beautiful place even with the construction.
I like that this hotel did their best to provide a hot breakfast while dealing with COVID. I had to travel during COVID and that was never an option.
The staff was great, loved Denise and Scott and others! I couldn’t remember everyone’s name!

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Andria E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew D, Guest Relations Manager at Hyatt Place Dewey Beach, responded to this reviewResponded 8 April 2021

Thanks for the fantastic review, Andria!

It's excellent you had such an amazing stay at Hyatt Place Dewey Beach! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see!

We can't wait until your next visit so we can share another fantastic experience with you soon! Have a beautiful day!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2021

Really wanted to love this hotel. It’s prime location in the heart of Dewey but it was a total let down. Prices were decent, but the overall cleanliness and condition of the hotel was well below average. Breakfast was scaled back which is understandable however, safety protocol was not being enforced.

Ramone at the desk was friendly and accommodating however housekeeping and overall cleanliness was a miss.

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank kcatherine2021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew D, Guest Relations Manager at Hyatt Place Dewey Beach, responded to this reviewResponded 8 April 2021

We appreciate the feedback, Catherine.

We deeply regret the challenges you had during your time with us. The security and safety of our guests is of the utmost importance so we're disheartened that you had such problems. We hold ourselves to a much higher standard of service so we'll be sure to address your concerns with our team moving forward.

We do hope you give us another opportunity to share a more positive experience with you soon.

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Reviewed 6 April 2021 via mobile

My stay her was good not great the hotel has great ementites and when we booked the pool was a big plus for booking unfortunately it was down the entire stay breakfast was yummy staff was nice and attentive rooms where great beds not so but this hotel is a sold 7.25 out of 10 the other issue is parking if you stayed out passed 8 pm the pickings where slim!

Date of stay: March 2021
Trip type: Travelled with family
Thank 962bend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew D, Guest Relations Manager at Hyatt Place Dewey Beach, responded to this reviewResponded 7 April 2021

Thank you for taking the time to share this 4/5 review, Ben!

We're so glad to hear your time with us was so enjoyable! We're delighted you appreciated our amenities. We care deeply about the comfort and satisfaction of our guests so we'll address your concerns regarding our pool being closed with the appropriate members of our team so that we may improve moving forward. We strive for excellence so we look forward to sharing an even more positive experience with you soon!

Have a wonderful day!

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