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Fran S

Disappointed

3.0 of 5 bubblesReviewed 8 Jul 2023
Although the rooms we reserved were very clean, the place smelled of cigarette smoke, even the non smoking rooms. Very noisy with the traffic outside. In the morning, we were met with no hot or cold water in the showers, management never informed us if such issue. Upon checkout, we asked for some type of compensation and all we got was "sorry sir, we didn't expect this" guess I should of figured it wasn't the best place when there were three cars in the parking lot upon arrival! We won't be back next year on our way to the beach!
Date of stay: July 2023
Trip type: Travelled with family
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        Reviews (142)
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        6 - 11 of 142 reviews
        Reviewed 15 June 2023

        Overall, very unhappy. From the "weekly room rental" advertised on their sign to the bulletproof glass the clerk sits behind, this location is awful. This is more of a no-tell-motel if that's what you're looking for. There was someone hanging out in a third floor window at all hours, watching everyone who walked in and out. The entire place smells like weed, try explaining that to young kids. The road is very busy and loud, even at night, don't expect to get much sleep. The beds were hard, the floors & bathroom were filthy, the curtain didn't cover the whole window & the extra pillows we were given had cases on them that looked like they were "last resort" pillows in someone's lake house basement. 10/10 AVOID IT!

        Date of stay: June 2023
        • Trip type: Travelled with family
          • Value
          • Location
          • Service
        Thank Kristi D
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Reviewed 10 June 2023

        This is literally a crack motel. Tried to save a few bucks and got burned. My kids were scared. Filthy. The smell of weed was overwhelming in the hallways. Avoid at all costs. Apparently smoking more than cigarettes is allowed here.

        Date of stay: June 2023
        • Trip type: Travelled with family
          • Value
          • Location
          • Service
        Thank James H
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Reviewed 24 March 2020 via mobile

        Clean rooms clean sheets with best emenitees avaiable. Priced correct with breakfast in mind, wifi and a quiet environment with cable and HBO .A one of a kind rooms like none other .Thanks super 8 😎.

        Date of stay: March 2020
        Trip type: Travelled solo
        Thank ragf7613
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Reviewed 5 September 2019 via mobile

        Room was clean, desk person nice. Served the purpose for the price. Better than the super 8 we stayed at in elyria Ohio which I gave a 1.5. Staying in old saybrook ny tonight I'll rate that one tomorrow.

        Date of stay: September 2019
        Trip type: Travelled with friends
        1  Thank Eva C
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Reviewed 17 June 2019

        For the money, the quality was much less than expected. This was my first time staying at a Super 8. Probably the last. I could have stayed at a Sheraton for only 20 dollars more. The bath room floor was not clean and the hotel in general looked warn down. The elevator was nasty! The electrical outlets in the room were worn to the point that plugs would not stay connected. This has to be considered a SAFETY hazard!

        Date of stay: June 2019
        • Trip type: Travelled solo
          • Value
          • Location
          • Sleep Quality
          • Rooms
          • Cleanliness
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        Review collected in partnership with this hotel
        1  Thank Dreamer53227503310
        This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
        Ramesh P, General Manager at Super 8 by Wyndham New Castle, responded to this reviewResponded 18 June 2019

        Thanks for choosing Super 8 for your stay. Accept my apology for your inconvenient stay. We did checked outlets
        seem no issue for safety hazard. We are very sorry for not give your best accommodation for your satisfaction. We will work hard to improve our Hotel for the Guest Satisfaction.

        Report response as inappropriate
        This response is the subjective opinion of the management representative and not of Tripadvisor LLC
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