The property is run down. Security lock on the door was broken. Rooms on main floor aren’t carpeted. Making it a noisy floor. We stayed there during parents and paid close to $800 for two nights for a dump. I wouldn’t stay there again. Breakfast was basically all carbs. On a positive note the staff was very respectful and accommodating.
Hi 950mindys,
Thank you so much for taking the time to write this thorough and insightful review. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. We are so sorry to hear about the lock. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself. I do apologize for the lack of family dining opportunities, but we're very pleased to hear your positive feedback regarding our hospitality and accommodations and we can't wait for your next visit.
I enjoyed my stay at this hotel it was very clean the staff was very friendly and professional I will definitely stay here again stayed in room 208 and it was beautiful and space I even had a few friends over and they loved the room so much they tried to spend the night with me
Hi Kamikaze_R2D2,
Thank you for your much appreciated 5-star review! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Guests like yourself are the reason we strive to deliver a delightful stay. Best of luck on your trip and we look forward to seeing you when you return. Take care and stay safe as you travel back home.
The shower in room 308 is in poor repair. Most of the seal around the shower door is missing, so when you step out there is a small lake on the floor to greet you. It took 2 towels to dry up the water. Rings around the sprinklers are missing.
The towel exchange is unreasonable. They are only supposed to change them every three days. But with the leaking shower, this will not do.
Not a fan of the place and I wouldn't book here again unless I wanted to see a Blue Hen's game. Perfect location to walk to the stadium.
Hi 822luannc,
Thank you for taking the time to share. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your comments about the plumbing in the bathroom are very distressing and we are very sorry for the inconvenience it has caused. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself. I'm glad you found our location to be convenient, and I hope you will find your expectations to be far surpassed during your next visit!
Find someone where else to stay yea the price may look good but it’s loud inside the hotel , it smells , room was filthy. Had a bees nest in the room . Kids running up and down halls. Had someone try to come in my room it was a lot
Hi jduffy204766,
Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I want to apologize for the noises that disturb your rest. All front desk clerks are instructed and trained on how to handle these types of issues and I'm very sorry they failed to correct this problem for you. We continually strive to ensure that our rooms smell fresh and clean without the unpleasant odor at our rooms. If you are unsatisfied with your room, we always try to relocate should the rooms be available. We are sorry that circumstances prevented you from asking for another room or letting us know that you were not happy with your accommodations as we certainly would do everything possible to correct the matter. We hope that you will give us another opportunity to exceed your expectations should your travels bring you back to our area.
Skip this hotel it is disgusting. It smells terrible, not secured at night, drug activity in the back hotel parking lot. Rooms are awful as well as the rest of the property. The smell is disgusting in the hallways and room, carpet is stained.
Hi m0ochie825,
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. I do apologize for the smell of unpleasant odor that you experienced in your room. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.
