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Bruce W

Attractive hotel, but...

4.0 of 5 bubblesReviewed 29 Nov 2024via mobile
Very pretty hotel. Large indoor, central attrium. Excellent breakfast with made to order eggs. Wide variety of items. Room was large and clean and beds comfortable. Certain things like rugs need replacement..a bit old and worn. The pool area needs the most work. Walls are peeling and many broken and missing tiles. Certainly not an attractive look.
Overall, if you do not use the pool, it is a nice hotel and I would return again
Date of stay: November 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Reviewed 5 September 2024

Thinnest walls ever! Not only did I have to listen to both rooms surrounding mine, playing their television (at moderate levels), I got to hear the conversation and cell phone tones well into the evening when I would typically try to sleep. Did I mention the the bathroom noises too? I just am thankful that neither party seems to be in the mood for bed room activities! Other wise, it is a decent hotel, but seriously bring your own white noise, fan, anything to cover sounds if you want to sleep before 11pm. And understand to get the AC to work, you have to power off the thermostat then when it clicks back on, immediately drop the temperature to your requirements, other wise you are in for a sweaty sleep. Pillows are nice though.

Room tip: Bring your own shampoo/conditioner too, they aren't often checked in the room
Date of stay: September 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ruth M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 June 2024 via mobile

I was in town for business.

I chose to stay here.

I had room 242 with a two room king bed suite.

I was greeted at the front desk who was helpful in getting my digital key to work on my phone.

The room was clean, quiet, and comfortable.

They don't have a true bar in the hotel, but for the manager reception they have a small area set up for drinks and light snacks. They had complimentary beers and wines along with others at a nominal fee. The attendant was very friendly.

The breakfast set up was great with make to order eggs along with sides.

Overall, a nice place to relax while on a trip to the area.

Date of stay: June 2024
Trip type: Travelled on business
Thank ct-cruisers
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 April 2024

Let me say at the outset that I did not originally reserve space in this hotel. As a Hilton Honors Diamond member I enjoy staying at different properties at any given location. Having once already stayed at this Embassy Suites before (and gave a good review here) back in 2015, for my return to Newark I decided to stay next door at the Homewood Suites, a much smaller and seemingly quieter building than the Atrium style that defines most Embassy Suites. However the day before my stay, Homewood called me and said they had overbooked, and moved my reservation next door to this Embassy Suites. With not much choice since I had train trips involving the Newark station already booked, I went along with this.

Upon entering the hotel, I found a sign near the two elevators that they were being serviced. True, only one was working and the other was parked at the second floor. This caused long waits and crowding in the remaining elevator once it did come. But furthermore, the "working" elevator, when I needed to go downstairs from the 5th floor, was skipping my floor. Despite pressing the button and waiting, it would bypass the 5th floor and the indicator light on the button would just go out. So I ended up going to one of the stairways located in the corner of the building. When I got to the ground floor, the only exit was outside, rather than into the lobby. Good thing it was not too cold outside as I had no jacket. From that point, I took to using the opposite stairway in the back of the lobby that did have access from inside.

The room itself was OK in size, as was the bathroom. There were no issues with WiFi, TV, nor climate control.

Breakfast was the high point of the stay; that has not deteriorated although it was more self service than the time I had been there before.

Overall, my last memory of the hotel was the walk down the stairs with my heavy luggage. Since I had to walk and catch a train at the station a mile away, I did not wish to wait an eternity for an elevator that might never show up. It was be my last memory ever.

Room tip: If you are mobility impaired check that elevators are working before staying here.
Date of stay: March 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank kevinkorell
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sara Fawley, Owner at Embassy Suites by Hilton Newark Wilmington South, responded to this reviewResponded 16 April 2024

Thank you for your valuable feedback, Kevin. We sincerely apologize that the elevators caused you an inconvenience during your stay. We can imagine how frustrating it must have been to have to walk down the steps with your heavy luggage. We appreciate your feedback and have since fixed the issues with the elevators. If you would like to discuss your experience further or have anything additional concerns, please feel free to reach out to me directly. We hope you will give us another opportunity in the future.

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 10 March 2024

Booked a suite and got placed RIGHT next to the extremely loud, usually broken elevator that slams closed and often doesnt even work. The entire hotel is SO LOUD. Currently writing this at 11:30 pm and there is constant yelling echoing from the open lobby (i’m on the sixth floor and the sound is traveling way to much.) awful pull out couch with springs stabbing you in the back. no sleep. worst place ever

Room tip: make sure your room is nowhere near the elevator and you’re betting off sleeping on the floor than the pull out.
Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Allison D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sara Fawley, Owner at Embassy Suites by Hilton Newark Wilmington South, responded to this reviewResponded 16 April 2024

Thank you for sharing your feedback with us. We are deeply sorry to hear about the noise disturbances you experienced and for falling short of your expectations. Please know that we take these matters very seriously and will address all of your concerns to ensure that they do not happen in the future. If you would like to discuss your experience further or have any additional feedback, please don't hesitate to reach out to me directly. Thank you for bringing these issues to our attention and we hope you will give us another opportunity in the future.

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Reviewed 10 March 2024 via mobile

Hot tub was ice cold - no sign indicating it didn’t work and wasn’t on their site
One out of 2 elevators broken and the working one had major issues
No towels at pool - waited and never got them
So didn’t use
Bathroom in room was in very poor condition

Date of stay: March 2024
Trip type: Travelled on business
Thank Kavak8
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sara Fawley, Owner at Embassy Suites by Hilton Newark Wilmington South, responded to this reviewResponded 16 April 2024

We appreciate your valuable feedback and are disappointed to hear of the inconveniences you experienced during your stay. Guest satisfaction is of the utmost importance and we are sorry that we fell short. If you would like to discuss your stay further, please reach out to me directly so I can make this right for you. We hope you will give us another opportunity in the future.

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
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