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Diane J
Southport, North Carolina

Very clean and convenient

5.0 of 5 bubblesReviewed 1 Jan 2025
This hotel was very clean. All of the staff was friendly from the front desk manager to the breakfast manager to the housekeeper. Had all the conveniences we were looking for including a small refrigerator with a freezer component and a large microwave. It was also warm in there which is not the case in most hotels. Very convenient location in terms of shopping, restaurants, access to I-95. Definitely recommend staying here.
Date of stay: December 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager , General Manager at Comfort Inn & Suites Newark - Wilmington, responded to this review
Responded 2 Jan 2025
Thank you for choosing to stay at Comfort Inn & Suites Newark-Wilmington during your visit to Delaware! We appreciate you taking the time to share your kind feedback and are thrilled to know that you enjoyed your experience during your stay with us, especially with our convenient location. Thank you for acknowledging our staff, service and amenities. We look forward to welcoming you back!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews front desk room was clean fridge and microwave one night stay would definitely stay here again hot items the breakfast area kelvin delaware television interstate treadmill campus udel
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Reviewed 7 December 2024

I usually stay at this hotel when I head to Delaware, or when I am going farther North and use this as a stopover place. It is very conveniently located, just off I-95, and it is clean and comfortable. But it has declined in some ways that are disappointing. Visitors used to be given a complimentary bottle of water upon arrival; they no longer do. Also, the hotel used to have copies of "The Wall Street Journal" in the lobby, but those have gone as well. On this particular visit, my room--a King size bed--had only two outlets for electronics: one on the desk lamp and one on the far side of the bed. So I had to switch among plugging in my laptop, cell phone, and Kindle.

(NOTE: I was given an "upgrade," meaning a King-size bedroom with a small sofa. The regular King size bedroom on a previous visit didn't have this problem--nor have the double bed options. So the upgrade wasn't helpful at all.)

Further, the coffee pot wasn't plugged in. The cord is short, so I unplugged my laptop from the table lamp to plug in the coffee pot. Then I had to crawl under the table to plug my laptop into the power strip against the wall. Very inconvenient.

The breakfast times have also changed. Breakfast used to be 6-10 AM, which is convenient if you want to get on the road early. Now it is 6:30-9:30 AM. Further, on weekends, the breakfast is 7-10 AM.

These details may seem minor, and they won't necessarily deter me from continuing to stay here. However, I am now checking out other options. Too bad.

Date of stay: December 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank N0vember17
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager , General Manager at Comfort Inn & Suites Newark - Wilmington, responded to this reviewResponded 10 December 2024

It is unfortunate to hear that your stay was not up to standard. We apologize for any inconvenience you faced during your stay. We here at the hotel do our best to ensure the safety of our guests within our abilities. Thank you for sharing your experience, we will be noting your feedback to provide better stays in the future.

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 30 April 2024

Our stay was a pleasant, restful one.
The hotel was beautifully renovated and the room was nicely furnished and comfortable. The staff was friendly and helpful.
There is NO CHARGE for parking in the spacious lot.
The breakfast had hot and cold items, such as eggs and meat, waffles, bagels, etc.
The gentleman in charge of the breakfast, Calvin, was very attentive and helpful!
A very nice place to stay, right off the interstate!

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Andrew R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager , General Manager at Comfort Inn & Suites Newark - Wilmington, responded to this reviewResponded 6 May 2024

Thank you for making us your “Home Away from Home”. There is no better compliment than a guest who keeps coming back time after time. We are so glad you continue to enjoy our hospitality and comfortable accommodation. We look forward to your next visit.

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 14 April 2024

The staffs were very nice. Good breakfast. Room was good. I gave two stars only because the toilet was clogged twice during my stay. They fixed once and it was clogged again. I didn't bother to ask them to fix it again for the rest of my stay. That was the only problem.

Date of stay: April 2024
Trip type: Travelled on business
Thank Mang M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager , General Manager at Comfort Inn & Suites Newark - Wilmington, responded to this reviewResponded 16 April 2024

We are so sorry to let you down. Comfort Inn & Suites Newark is always committed to offering the best guest experience, and we missed the mark. We do appreciate your positive comments about our hotel and staff. Your satisfaction is our top priority, so we'll keep your comments in mind and ensure these issues are resolved. We hope to have another chance to welcome you back for an improved stay.

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Reviewed 27 March 2024 via mobile

Perfect hotel experience. Super- clean and quiet, excellent service, right off 95. Best place I've stayed in ages (in this price range). Breakfast was standard but good. I'll definitely stay here again next time I'm in the area. Highly recommend!

Date of stay: March 2024
Trip type: Travelled as a couple
Thank T8929ZOkathleenm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager , General Manager at Comfort Inn & Suites Newark - Wilmington, responded to this reviewResponded 27 March 2024

Thank you for selecting Comfort Inn & Suites and for leaving such a complimentary review. We are glad you enjoyed our clean and comfortable room and the services you received. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay. We are looking forward to providing you with the same pleasant accommodations and service the next time you are in town.

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Reviewed 19 January 2024 via mobile

The hotel was clean and friendly staff. They do offer breakfast, but we chose not to eat there. We wanted to try a local diner. Will definately stay here again. The hotel is very close to Longwood Gardens in Kennett Square, PA and also close to Adventure Aquarium in Camden, NJ.

Date of stay: January 2024
Trip type: Travelled as a couple
Thank russianprinces
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager , General Manager at Comfort Inn & Suites Newark - Wilmington, responded to this reviewResponded 25 January 2024

Thank you for this outstanding review and for selecting Comfort Inn & Suites Newark for your recent accommodation. It is always wonderful to know how much our guests enjoy our efforts. We are so fortunate to have such thoughtful and competent team members. I have shared your kind words with our entire team. Thank you for considering us as your home away from home and highlighting our dedicated staff in your review. It was a pleasure hosting you, and we do hope to see you again soon.

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