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47 - 52 of 130 reviews
Reviewed 28 January 2017 via mobile

Normally we stay at another hotel in Bartow, having been disappointed the past few times we decided it was time for a change. The hotel is under renovation but the staff was friendly, the renovated room we had very nice and we were not inconvenienced in the least. Our son would have been disappointed as the fitness center is closed and that wasn't on anything we read (IHG's web page, hotels web page, etc.). We will be back!

Date of stay: January 2017
Trip type: Travelled as a couple
Thank Helen C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 December 2016 via mobile

We came for a one night stay while visiting Legoland. Staff is very friendly and there are some chain restaurants nearby. This hotel is under construction - means the lobby is under
major construction. Standard holiday Inn free breakfast. I would have given more stars if not under construction.

Date of stay: December 2016
Trip type: Travelled with family
Thank Zeus S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Bartow, responded to this reviewResponded 11 January 2017

Dear Zeus S,

Greetings from the Holiday Inn Express Hotel & Suites Bartow, FL!

Thank you for choosing to spend the night in our hotel and going out of your way to share your feedback. I'm pleased about your commendation for our cordial hotel staff members. On the other hand, I'm sorry to learn about the inconvenience that you've experienced brought about by the hotel's renovation. IHG's goal is to provide consistent and exemplary guest satisfaction so your comments will certainly help us better our services.

Although your stay was not a complete success, I am hoping that we will have another chance in showing you true hospitality should your travels bring you back in the area.

Warmest Regards,

Dhang R.
Case Manager
IHG Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2016 via mobile

If $400 a night is not in the budget for Legoland hotel... this hotel is super clean, convenient location, and staff was super nice.

Bed was very comfortable. I thought the prices should have been cheaper than a $100 a night considering the entire hotel was undergoing a renovation...

Date of stay: December 2016
Trip type: Travelled with family
Thank Rsavell
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 December 2016 via mobile

Great hotel for one night while visiting legoland! The complimentary breakfast was a bonus! We asked for adjoining rooms for our friends who were with us and got them! We loved that! Wish the hotel was a little closer to legoland but not too bad of a drive. I would stay again.

Date of stay: October 2016
Trip type: Travelled with family
Thank andistacey
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 November 2016 via mobile

Hotel is just average but staff is outstanding. Breakfast was included and one of the best free breakfast we had. Room was quite and bathroom was in need of a redo. Going to Bartow again and will use this hotel.

Date of stay: November 2016
Trip type: Travelled as a couple
Thank hardshell
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Bartow, responded to this reviewResponded 3 December 2016

Dear hardshell,

Thank you for taking the time to share your recent experience at our hotel. While we are pleased with your kind regards toward the level of service rendered by our hotel staff members including the quality of breakfast served during your stay, I regret that you may have not fully enjoyed your stay for your found the bathroom in need of updating. Rest assured, we take our guest's comments very seriously and always strive to provide a wonderful stay. I have faith in our hotel that they will continue to do their best to improve our amenities and services.

Once again, thank you for sharing your feedback. I truly hope that we will have a chance to make it up to you and provide you with a better stay in the future.

Sincerely,

Alvin M.
Case Manager
IHGService

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