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Reviewed 24 February 2021

I feel like at one point this was a very nice Renaissance property that they've just let go over the last few years. The rooms feel musty. The shower was small, kind of dirty. The bathroom had a public style toilet which just felt kind of weird. The public areas (elevator, pool) were generally clean but didn't feel like they were maintained well. The outside of the property was in a state of disrepair (torn awnings) and looked dirty (needs a pressure washing). Not what I expected from a Renaissance property. Overall, I felt like I was in a safe area, it was a quiet area and hotel, and I would stay here again in a pinch but not if I was looking for a great experience.

Date of stay: February 2021
2  Thank Brittany J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cara Cole, Other at Renaissance Boca Raton Hotel, responded to this reviewResponded 26 February 2021

Dear Brittany J,

Thank you for taking the time to share your honest feedback with us and I hope you can accept our sincere apology for the cleanliness issues and maintenance discrepancies you experienced. Maintaining a fresh atmosphere inside of our guest rooms and common areas with everything in proper condition is one of our key priorities. Not only did we fall short of meeting your expectations, it's clear that we missed our own as well. Our team is reviewing your feedback to identify areas in which we can improve upon and hope to be of service to you in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2020

We planned a girls weekend in Boca and what better place than the Renaissance Hotel in Boca Raton. Perfect location to all attractions that is girls planned on visiting! Service was amazing, super clean and all staff were attentive! Even the General Manager, Brent Richardson, reached out to us, to ensure our stay was as amazing and fun for us girls!

Date of stay: November 2020
Trip type: Travelled with friends
Thank catheinek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cara Cole, Other at Renaissance Boca Raton Hotel, responded to this reviewResponded 2 February 2021

Dear catheinek,

Thank you so much for your kind words! We are delighted to have been your chosen hotel during your recent stay in Boca Raton for your girls weekend. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.

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Reviewed 14 November 2020 via mobile

We decided to do a weekend staycation and we are so glad we choose this hotel! Even with Covid still ongoing we felt extremely safe here. We constantly saw employees wiping items. There were plenty of things to do/eat within walking distance. You will not be disappointed!

Date of stay: October 2020
Trip type: Travelled as a couple
1  Thank Haleyc0416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cara Cole, Other at Renaissance Boca Raton Hotel, responded to this reviewResponded 2 February 2021

Dear Haleyc0416,

Thank you so much for your kind words! We are delighted to have been your chosen hotel during your recent staycation in Boca Raton. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.

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Reviewed 14 November 2020

Stayed this past weekend and enjoyed every minute of it. From the moment we arrived until we departed, everyone we came into contact with was friendly and welcoming. Also loved the large clean room. It was nice to relax by the pool and enjoy drink from the bar. We also liked how close we were to Boca Town Center. We will definitely return.

Date of stay: November 2020
    • Rooms
    • Cleanliness
    • Service
2  Thank ChrisH247365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cara Cole, Other at Renaissance Boca Raton Hotel, responded to this reviewResponded 2 February 2021

Dear ChrisH247365,

Thank you for your kind words regarding our staff and property! We are delighted to have been your chosen hotel during your recent stay in Boca Raton. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. We look forward to seeing you next time!

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Reviewed 13 November 2020 via mobile

OMG!!! what a amazing time I had, this place was absolutely gorgeous. The staff was on point they where extremely polite,attentive and helpful. They say cleanliness is next to godliness well this must be heaven, it was clean everyone was practice social distancing washing hands and wearing a mask. We are coming back soon! thank you to the staff and the manager for working with us it was great.

Date of stay: October 2020
Trip type: Travelled as a couple
Thank jackmB8411DA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cara Cole, Other at Renaissance Boca Raton Hotel, responded to this reviewResponded 2 February 2021

Dear jackmB8411DA,

Thank so much you for your kind words regarding our staff and property! We are delighted to have been your chosen hotel during your recent stay in Boca Raton. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. We look forward to seeing you next time!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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