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“Unusual, delicious tacos”

Tortilleria La Rancherita
Ranked #82 of 220 Restaurants in Bonita Springs
Cuisines: Mexican
Restaurant details
Reviewed 7 November 2017 via mobile

Had lengua (tongue), tripe, al pastor, and soft pig skin tacos. All excellent. Great tortillas. Nice sauces. Great, inexpensive place in Bonita Springs, across from Buffalo Chips.

Thank CapeCoralEater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4 - 8 of 49 reviews

Reviewed 5 October 2017 via mobile

Amazing Mexican spot. Sometimes there's a language barrier but don't let it stop you from trying this place out. Authentic, yummy Mexican food.

Thank BritchesofSugar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2017

I've loved Mexican food my entire life. My maternal grandparents were both born In Mexico, so I was used to really good food whenever I spent the summer with them. I picked this place using the Near Me function on TripAdvisor since my friend Justin was in the mood for dinner. Despite an extremely negative review dated just a month ago, he and I had a really terrific experience. He ordered two burritos with rice and beans. I got the pollo rostizado (rotisserie chicken). It was cooked beautifully and garnished with tomato, onion and both fresh and pickled jalapeño peppers. My platter came with a short stack of their homemade tortillas (I chose flour over corn) and my other two favorite carbs--rice and pinto beans topped with crumbled queso blanco. Chicken--delicious. Rice--addictively delicious. Beans--delightful. Tortillas--warm, soft and flavorful. We washed our meals down with cold Mexican beer. After dinner, I stopped in the little grocery store attached to it and bought two dozen tortillas. Our server was cheerful, attentive and very gracious. I'd definitely go back, take friends and recommend this place to everyone.

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Thank RobArmstrong421
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2017

WOW. My mouth is still hanging wide open. I am still in shock by how we were just treated by Yesenia Judice, the owner.

Two coworkers and I just decided to go to La Rancherita to have some tacos on our lunch break. Each of us ordered two tacos, different ways.

When our order came out, my friend mentioned that she only asked for two tacos- not three. Yesenia sharply looked right at her and said - "No you didnt. I have it written right here - you wanted three". My friend said "I'm sorry, but I know you wrote it down but I really did just say two tacos". The owner just shook her head and walked away- in the middle of my friends sentence. When she passed by again, my friend asked, "Do you want to take it back?", and Yesenia simply said "No." We thought nothing of it, figured she would take it off later.

Then, the same coworker noticed she didn't get the things that the menu says are included- "All tacos include: onion, cilantro, lime, and salsa on the side" (direct quote from the menu). She had a nice tone when mentioning it, but the owner Yesenia frowned and told her "you didn't ask for that". She responded, "Oh, because I thought it already came on it". The owner snatched the plate pretty fast and briskly walked away, seeming annoyed by the request.

At this point we felt pretty uncomfortable, but just kept eating. It wasn't unusual for that particular woman to have an abrupt demeanor - she always seemed that way with all her patrons.

But the end of the visit is what really has us still beside ourselves. When the bill came out, some time had passed. We all took our cards out to pay our bill, and my coworker noticed she was still being charged for three tacos. The owner was nearby, so she said to her, "Excuse me, three tacos are still on the bill. Would you please fix it for me so it says two?". Yesenia looked straight at her and said "No". My coworker responded "Excuse me? You wont take it off the bill? But i only asked for two..". The owner leaned in and in a louder voice said "Nooo. I am not, I had it written there - you asked for that". My coworker asked, "Is there a manager?". Yesenia responded "I am the OWNER". My coworker said "Is this how you conduct business and treat your customers?". Yesenia then snatched the receipt right out of my coworkers hand, crumbled it up in her face, and said "DONT COME BACK".

We were in shock. Then, to make matters worse, as she was about to take our 2 cards and checks to go process them, she turned to us and said, "You need to go to expensive places to eat", and stormed off. We still couldn't believe how bullied we felt while eating at this establishment.

When she came back with the check receipts, she stood RIGHT over us tapping her foot, as if rushing us out. Once the checks were signed, she snatched them both and shouted "DON'T COME BACK AGAIN!"
We are a group that enjoy good food, no matter how big or small the restaurant. But we are truly APPALLED at how that woman treated us and basically ran us out of the restaurant. I feel so bad.

Never have any of us been BANNED from a restaurant nor HUMILIATED in front of all the other guests. Such a shame. Do not give this woman your business if you expect to be treated like a decent human being. In writing this review, I should let you know that in we have been long time customers, and always leave hefty tips. I dont see why we hold no value to La Rancherita as repeat customers who always send friends their way. NEVER again.

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1  Thank Givana A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2017

We went last night for dinner and loved it. A hole in the wall place with super authentic food. We will definitely be back.

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Thank KnoxTravler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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