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Reviews (357)
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All reviewshi expressmake a u turnthe breakfast areacomplimentary breakfastyogurtfront desk staffroom was clean and comfortablegas stationcoffee makerking beddisney areainterstateorlandoparkslegolandmicrowavetraffic
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Reviewed 25 October 2017 via mobile

This is a nice hotel with a good location 15 minutes from Disney and 30 minutes from MCO. The hotel was recently renovated but we had ants in our bathroom and I woke up with six or seven bites on my ankles. The staff was friendly.

Stayed: October 2017, travelled as a couple
Thank FloridaNYSP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Orlando - South Davenport, responded to this reviewResponded 12 November 2017

Dear FloridaNYSP,

Thank you for sharing your impressions of your recent stay with us.

I am very happy that the location of our hotel, our friendly staff and the amenities of our hotel met your expectations. We strive to provide the best possible service as well as experience and it is always great to hear from our valued guests on how we are doing. I also take note regarding your comment about the ants in your room, we will use your comments to coach our team in order to provide a better experience in the future. I apologize if this might have caused you inconvenience.

Once again thank you for choosing to stay with us.

We would be delighted if you visit us again in the future.

Best Regards,

Ben W.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2017

We had checked out of one Holiday Inn Express hotel in Orlando due to it being under construction (and not being told during booking) - and checked into this one. Although this one was technically under construction/renovation, it was NOTHING LIKE the other hotel that we left. This hotel was clean, having no construction mess in the lobby, breakfast area, common areas, etc. We stayed on a floor that was remodeled, and I must say I LOVE the improvements! I like the upscale decor, the lighting, the way that the plugs/sockets were situated, the room for fridge, microwave, and a spacious counter in the room. I am so happy that we were able to find this hotel after such a negative experience with the other. I booked via the IHG app, and the staff were aware of the reservation within 20 minutes of booking. So efficient, professional, and friendly!

  • Stayed: September 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank sharpeibaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2017

We have stayed at this hotel 3 times now. The rooms are very nicely done. The blackout curtains work perfectly so be sure to set an alarm if you are off to Legoland early. We have had a small fridge in our room each time. The breakfast is just ok but can sustain you until lunch.

Room Tip: 202 was a good king room away from traffic.
  • Stayed: October 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank hhstokes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2017

We had to call this hotel at the last minute due to some unexpected circumstances. The service we had from the the receptionists named below was phenomenal: empathetic, helpful, friendly and very professional.
Nicole and Quay were exceptional! A HUGE THANK YOU to them!

Would definitely recommend this hotel.

Thank you so very much! We will certainly recommend your hotel to friends and family!

Stayed: August 2017, travelled with family
Thank Disnoyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2017

This property is right of the highway.
Easy check in/check out

It seems like a new property, although they are working on the 5th floor.
Everything was in good shape, good size bed. Standard amenities.
Fridge and Microwave in the room.
The A/C temp. on the wall seems to be higher than the actual setting. I set it to 76 and it was freezing in the room. Felt more like 60's

The gym has 1 elliptical, 1 treadmill, 1 bike, a few matts and free weights up to 50lbs. It is all cramped in a room which does not have A/C so it is hot.

The breakfast was great, nice set up and many choices.

I downgraded the rating due to the Wi-Fi connectivity. The speed was all over the place, IP addresses kept on getting dropping, signal loss, and overall it was just slow.
Please have someone look/fix it.

There is a Denny's and a BK within walking distance, for anything else you will have to get into the car.

In short. Good with great breakfast. Really bad Wi-Fi.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank dooandherb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Orlando - South Davenport, responded to this reviewResponded 12 August 2017

Hello dooandherb,

Thank you so much for staying with us and for taking the time to write a review about your experience with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are thrilled to hear that our location, breakfast and staff efficiency contributed in making your experience comfortable and memorable. On the downside, I am sorry to hear about the lapses you have encountered with our wifi connectivity and air conditioning unit. I have forwarded your genuine observations to the hotel management for review for needed improvements in our services as we continuously strive to improve the quality of service and accommodations we offer to our guests.

Again, thank you for making the effort to share your thoughts. We value you as a guest, and do want you to know that your concerns are our concerns. Please stay with us again soon so that we can demonstrate our commitment to your comfort. We look forward to having the opportunity to restore your confidence in our hotel in the near future.

Sincerely,

Krysllin G
Case Manager
IHGService

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