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Nancy H
Houston, Texas

Sandestin Baytown Wharf - do NOT stay on the 1st floor.

3.0 of 5 bubblesReviewed 1 Jul 2024
We stayed at the Baytowne Wharf and have the following comments: Good: The Restaurants and Shops at Baytowne Wharf were great - Lots to choose from and good food, The hotel provides a good entertainment system - lots of channels to choose from, also like the linens and the bed. They provide shuttle service throughout the resort BAD: Communication - while they requested communication via chat, they never answered our questions about checkout, wifi, etc. Guest Room - Could not change the thermostat, the floors were so filthy our feet made mud spots in the shower, we were surrounded by construction - they hung a blower off our patio roof, dropped trash and paint cans into our patio area and the immediate area was being used as a construction storage spot - workers were walking around the entire day - did not make us feel safe at all - HORRIBLE - Whatever you do, DO NOT stay on the first floor
Date of stay: June 2024
Trip type: Travelled as a couple
1.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Reviewed 10 April 2023

This is a review for the Baytowne Wharf shops and restaurants. As can be expected, merchandise is somewhat over priced. My largest gripe is the Sundries. First, I purchased a Styrofoam ice cooler for $12! Publix had it for $7.99 (my mistake and will never happen again). Secondly was the customer service from the lady with her leg wrapped. Not only could she not look me in my face but she could not say hello either as if being a woman of color coming into purchase items from their store is a crime. The next was the price for a 10lb bag of ice for $5 (I didn't buy it though). Publix had a 16lb bag for less than $5. So overall, Sundries, although a nice store to have in a pinch is not worth the aggravation and over pricing.

Secondly, our experience at The Village restaurant. Beware of being hungry and thinking you're going to get seated within thirty minutes or so. It's not happening. I put our names on the list. We were told it would be an hour's wait. No problem. I went back shortly before the hour was up and the time increased to seventy-five minutes. We were so irritated that I had to text the valet from where we were staying, get in my car and drive to Chick Fil'A! We did not get a text until over two hours from when I put our names on the list. Needless to say we won't go there when we return.

Now the good part! Ruby Slipper! The food and service was awesome! The cinnamon pancakes are very delicious. Our wait time was minimal. This restaurant only serves breakfast and brunch.

Date of stay: April 2023
    • Value
    • Location
    • Service
Thank tc394
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 January 2023 via mobile

"Experience was not good to staying over there". The service was a big issue with this property, some One coming through agents were treated differently then direct booked guests. Behaviour of the staffs are also very impolite and non cooperative.

Date of stay: December 2022
Trip type: Travelled with family
Thank Joysillary78
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 November 2022

I had an expedited delivery that was running late, and Michele found the package and got it to me after closing of office hours, helped immensely. Thank you Michele, very nice resort with excellent amenities.

Date of stay: November 2022
Trip type: Travelled as a couple
Thank John G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 July 2022 via mobile

The condo was small but nice. It was a good location to many amenities.

The restaurants are dirty and there is a lack of cleanliness at the bars. Many buildings need basic repair, broken floor boards, exposed wiring and along the boardwalks, lots of trash in the grasslands / wetlands…sad.

Some floor boards were so bad they nailed a 1” x 2” x 28” board on top which created a trip hazard. SMH.

Kids would have a great time here, but I cannot ignore the deteriorating conditions and lack of cleanliness at restaurants and bars….And the amount of trash laying around the grounds and boardwalks.

Had it not been for a work / fun trip I would never have stayed here.

Date of stay: July 2022
Trip type: Travelled as a couple
Thank 4vish22
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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