My original reservation was not honored. The associate manager changed and canceled my reservation 24 hours after I checked into the hotel and charged me the RACK RATE thus costing me an additional 1000 dollars. Others were charged pet fee's when they didn't even have pet's by this site. When you seek resolution they state the manager will be onsite the next day, will call, etc until you are out of time! I am certain many never encounter these types of issues however, when you do, expect canned responses and no resolution. It has been over 90 days and I am still dealing with this! It ruined our entire vacation with family. It looks nice however, beware of tack on charges!