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Chloe L

BED BUGS!

1.0 of 5 bubblesReviewed 21 Oct 2023
BED BUGS!!!!
Long post, but worth the read
To start off, disgusting PERIOD. The hotel and the staff.
On our third night at 10:30 PM, as we were getting into bed we see a bug on the sheets, once we took a closer look, it looked like a bed bug. As I go to kill it, it was filled with blood. We proceeded to search the bed and we found shedded skin and another live one. As soon as we got to the hotel the first day we checked to make sure they had protective covers over the mattress as we do at all hotels we stay at, they did which made us feel good. When we found the bugs we started to think where they might have come from, we then noticed that the bed skirt was cloth with no protection and also the carts that you transfer your luggage on, the bottom was a layer of cloth.

We went down to the front desk and the lady said that she could move us to a new room but there was no one we could talk to that night and to come back down in the morning and the manager would be there. We went down to the front desk the next morning and the two workers said that the manager wouldn’t be in until the next morning, but the manager told her employees previously to let us know that we would be refunded for that one night for the inconvenience, but I think we deserved more of a refund rather than just one out of the three nights we stayed there since we stayed in that room two nights prior to finding them, which was two extra days that the bugs could get on our clothes and luggage. Which means we had to take a lot of precautions once we got home and hope that we did not transfer them into our home. We did not feel comfortable staying in the hotel so we had to end our trip early and we drove home the morning after we found the bugs.

Since the manager was not in for us to talk to her face to face I decided to reach out to her via email on our drive home and she responded later that night. I responded back the next day hoping to hear back from her. Four days go by and still no response so I decided to call her. Long story short on the phone the manager said that we would not be receiving more of a refund because their inspection crew did not find anything so they had no proof, well below are pictures of my proof, which I showed to the employee the night we found them along with a died one that we squished on a piece of paper. Do with this information as you please, just know if you decide to stay at The Inn on Destin Harbor and happen to run into any problems, you will not get the accommodation you deserve.
Date of stay: October 2023
Trip type: Travelled as a couple
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Reviewed 23 September 2023

This has to be one of the most filthy nasty run down hotels we have ever stayed at. We arrived late went to dinner then came back and went to bed. Upon awaking my wife and I observed the horror that was The Inn at Destin Harbor. The floor looked like someone had been field dressing deer carcasses - deep gouges all thru with stains all over except the places that were missing. The corners of the room were layered in filth and black nasty what ever it was. The bathroom ? - Black mold. The main door had been what looked like hacked with a machete and we weren't sure it actually locked as it was missing pieces. The best ( photo here ) was the bed LITERALLY had blood stains on it and I'm not a CSI detective but from the placement of the stains the bedding had not been changed from the last "patron" upon seeing this the light of morning we canceled the remaining days on our reservations and was told well due to you booking thru a third party we can't do anything - really ? If you do decide to stay at this cesspool You want to make sure that all your vaccinations are current so you don't catch something. With all the thousands of places to stay in Destin make sure you steer clear of the Inn of filth.

Room tip: Run away from this terrible filthy hotel and pick somewhere clean to stay
Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank B8055DCdavids
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 July 2023 via mobile

We love this little Harborfront Inn! We travel a lot US and International, but love driving over here 50 miles from out bayfront home to enjoy the sights sounds and nighttime sparkle of the lights on the water from our private balcony. Destin has so many great restaurants of all different levels shrimp basket in a bathing suit at AJ’s with live band on the deck to my favorite fine dining at Marina Cafe and Boshamps! Both you just walk over- they are right next door!
The hotel is easy quick private parking. Pool and cabana. Great view from lobby lounge area. 24 hr Staff always very friendly. Drive your boat over and park right in front! Inn is not fancy, but all recently renovated so fresh and clean. Off season rates are amazingly affordable for a waterfront property in Destin

Date of stay: July 2023
Trip type: Travelled with family
2  Thank DogsOLO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FRONT DESK, Guest Services / Front Office at Inn On Destin Harbor, Ascend Hotel Collection, responded to this reviewResponded 3 July 2023

Perfectly said! We're glad you had an amazing time and that you enjoyed your stay. Thanks for staying with us, and we hope to see you again soon!

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 15 May 2023

This Inn is a hidden gem! Yes, its an older hotel, but the place is awesome. The staff is extremely friendly and very helpful. Plenty of parking, close to everything, very nice pool and plenty of comfortable seating around the pool, on the outside terrace, and along the board walk. Also there is a very nice, sandy beach area, with corn hole! They even had a wet slip for our Jet Ski's!! We will definitely make this Inn our go to place from now on.

Room tip: Harbor View rooms are the best!! Spend the extra for the view.
Date of stay: May 2023
    • Value
    • Location
    • Service
1  Thank Mike O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Inn on Destin Harbor, General Manager at Inn On Destin Harbor, Ascend Hotel Collection, responded to this reviewResponded 20 June 2023

Thank you very much for taking some of your time to write is a review! We are delighted to hear that you enjoyed your time with us while in Destin and we sure hope to see you again soon.

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 21 March 2023

I was excited about this hotel from the photos, but we were very disappointed. Our room was only semi-clean (found hair in the bathroom) and the sliding glass door didn't seal properly. We were placed, with our toddler, in a room just two doors down from the lobby (which contains a bar) so we had to listen to people talking and yelling until 3:00 AM. On top of this, the tiny "beach" area behind the hotel was gross, full of trash and cigarrette butts. I didn't even feel comfortable letting my child play in the sand.

Date of stay: March 2023
    • Value
    • Location
    • Service
1  Thank AlaskanWife
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 February 2023 via mobile

The staff is amazing! Tonia greeted us and gave us a great tour of the hotel and amenities! My wife and I are very appreciative of everyone there! We were made to feel welcome and comfortable. Thanks to everyone there for a great visit!
We’ll see you again!!!

Date of stay: February 2023
Trip type: Travelled as a couple
Thank donl168
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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