Brian made our trip amazing. He was so accommodating on the beach and always made sure our chairs were in the sun. Everyone working at this hotel was so friendly and accommodating and the food is delicious!More
Booking.com
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Expedia.com
Quick get away. Beautiful location. Attentive staff. Great rooms with views of the ocean. Nice pool. Great food. We would stay here again. Spa was closed otherwise I would have set up a massage. The rooms are contemporary and convenient. The bed was not very comfortable. Room service was great.
Thank you tiffanyhennin28 for the wonderful review. I am thrilled to learn you had such a great experience here at the Pelican Grand Beach Resort. Next visit we will certainly have to get you into the spa! We are all looking forward to having you back here again for another visit soon! Be well!
Do not be fooled by the carefully edited online photos they present to justify the high prices!
This hotel is poorly managed and in disrepair but if you attempt to address any of your concerns with management, you need to prepare for management to deny, deflect oryour kplike in my case, be told that the “glitchy” website as the reservation manager referred to her own website, is not their fault; therefore if you got any problems booking or get double booking, you are told is on YOU.
It’s easy to see that in times past this hotel was beautiful, however, all that remains seems to be the name, the high fees and a management stuck in the illusion that they are a top rated resort.
Thank you T6042KEmonicap for sharing this feedback. After speaking with you in person, we worked with you to come up with a solution that would resolve the challenge you had. I am certainly glad we were able to do so given the reservations that you had mistakenly booked in error. Thank you again, and I hope we will have an opportunity to serve you more favorably in the future.
The views of the ocean were fantastic. Great staff.. Special note * Rico the Valet manager Rico was an Ace..He went above and beyond and really pays attention to detail..super nice and very accommodating...
Thank you surfer1964 for the wonderful review, and for recognizing Rico. He is one of our All-Stars and certainly loves going above and beyond for our guests!
I am thrilled to learn you had such a great experience here at the Pelican Grand Beach Resort. We are all looking forward to having you back here again for another visit soon! Be well!
Great hotel, very friendly staff including front desk, valet, bar and grill and Emporium shop. Also received outstanding beach service, beach boy Brian Brown is awesome and very accommodating! Ocean 2000 has great food!
Thank you teresabU7082LJ for the exceptional review, and the recognition of Brian Brown. He is one of our many Rock-Stars here at the Pelican Grand. I am thrilled to learn you had such a great experience here at the Pelican Grand Beach Resort. We are all looking forward to having you back here again for another visit soon! Be well!
By the shore spending time with my family with amazing and friendly service who are eager to help us out with anything. I know it’s not an easy job and wanted to say thank you very much for everything, Brian brown always making sure we’re doing good & with a smile we appreciate you creating a beautiful experience for us. Thanks for putting up an umbrella for me! :)
Thank you Ofeliacat for the 5-Star review, as well as recognizing Brian Brown for his hard work! Brian is such a hard worker, and cares for the Pelican Guests genuinely. I am thrilled to learn you had such a great experience here at the Pelican Grand Beach Resort. We are all looking forward to having you back here again for another visit soon! Be well!
