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Sannd1
Springtown, Texas

Amazing staff and hotel!

5.0 of 5 bubblesReviewed 24 Sept 2024via mobile
The hotel is right on the beach with amazing views. We booked 2 rooms at separate times and when I called the front desk and spoke to Daniel asking if we could have rooms at least on the same floor he went above and beyond to upgrade our rooms so we could be next to each other. My daughter’s room (524) had a king size bed and a little cubby with bunk beds, perfect for her teenage daughter and her friend! We both had balconies overlooking the pool and ocean and it was spectacular! The rooms were comfortable with great pillows, nice bed linens and plenty of USB ports on lamps to charge your electronics. They had a mini fridge, Keurig coffee maker with pods and a microwave. The bathrooms were large and they provided full size bottles of shampoo, conditioner and body wash in the showers and full size lotion on vanity. They have a restaurant and bar on site which is good.

The absolute best thing about this hotel is the staff! Daniel was so friendly and even had cookies, milk, chocolate covered strawberries and a birthday card when he found out it was my granddaughters 14th birthday waiting in our room when we checked in! So thoughtful!!! I can’t remember the name of all the employees that were so helpful and so friendly but everyone went out of their way to provide excellent customer service! I hope Hilton and the Manager of this hotel realize what excellent employees they have!

The only downside of this hotel is they are doing road construction right in front of the hotel but it did not take away from our excellent stay.
Date of stay: September 2024
Room Tip: If you can book ocean view room with balcony the views are amazing
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Innisfree Hotels, Owner at Hilton Garden Inn Ft. Walton Beach, responded to this review
Responded 26 Sept 2024
Thank you so much for this glowing review! We are so thrilled that you enjoyed your stay with us in paradise, found our staff helpful and loved the rooms and the view. We hope to welcome you back again very soon! -Leigha
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 5 September 2024

I just got back from my birthday/anniversary trip. Daniel and Pebble at the front desk made our trip the best ever! Seriously it was one of the best trips we have ever taken! They both took extra care of us once they found out it was my birthday and Anniversary Trip. Within about 1.5 hrs after checkin Daniel was knocking on our door with Champagne/chocolate strawberries and fruit!! Not 2 mentioned 2 cards! So so sweet!! Seriously the best service ever! We can’t wait to go back! Thank you so much for making our trip so memorable!

Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank kimsN4122KG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Innisfree Hotels, Owner at Hilton Garden Inn Ft. Walton Beach, responded to this reviewResponded 7 September 2024

Thank you so much for this review. We are thrilled that you. We are so happy that you enjoyed our staff and had the best birthday/anniversary trip ever. We can't wait to welcome you back to paradise. -Leigha

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Reviewed 1 September 2024

Complaint complaint!!!!! Why isn’t Dawna running the entire hotel. She should be running the hotel region!!! We had a tiny issue and she completely resolved all issues …..and made my wife very happy. Promote Dawna above here peers. She is a star for the hotel!!!!

Date of stay: August 2024
Trip type: Travelled with family
Thank A8882UKgeorger
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Innisfree Management, Owner at Hilton Garden Inn Ft. Walton Beach, responded to this reviewResponded 2 September 2024

Hi there, Thank you so much for leaving a review! We are so glad that you were able to have your issues resolved and appreciate your compliments to our staff. We will be sure to pass your thoughts along to our team. We hope to see you again! -Chloe

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Reviewed 1 September 2024 via mobile

Stayed here for a few nights while visiting my son in the USAF. Had the best room facing the beach!!(530). The staff at the front desk were so welcoming and kind. The bar staff were very nice too. Room was exceptionally clean, bed was comfortable. All staff were super friendly!!! Love the tiki bar that is shared with the Holiday Inn Resort next door. Reserved two beach chairs for the day and had a wonderful time. Also enjoyed the lazy river, had to wait on a tube for a bit but finally got em! Without a doubt, I give five stars for their customer service and our stay was fabulous!!

Date of stay: August 2024
Trip type: Travelled with family
Thank Nicholet55
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Innisfree Management, Owner at Hilton Garden Inn Ft. Walton Beach, responded to this reviewResponded 1 September 2024

Hi Nicholet55, thank you for leaving us a review! We are so glad you enjoyed your stay and will pass your compliments along to our team. We hope to see you again! - Chloe

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Reviewed 28 August 2024

I love how friendly everyone was. I would love to say that Pebbles the front desk receptions really would go above and beyond to help out. I love how I could go and sit at the beach at any hour and listen to the waves. The pool was beautiful and the outdoor bar was a plus. The gym was clean quite place to work out.

Date of stay: August 2024
Trip type: Travelled as a couple
Thank Jilly p
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Innisfree Hotels, Owner at Hilton Garden Inn Ft. Walton Beach, responded to this reviewResponded 28 August 2024

Thanks for taking the time to leave us this review. We are so happy to hear that you enjoyed your stay with us and loved listening to the waves on Fort Walton Beach. We hope to welcome you back to our little slice of paradise very soon. -Leigha

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 28 August 2024

The rooms are comfortable and the hotel staff was wonderful. Pebbles was a pleasure to work with; she would go above and beyond. The hot tub was extremely relaxing in the evening and the lazy river was fun to float around on! The beach access was nice and comfortable to get to the water.

Room tip: Absolutely fun place to stay at.
Date of stay: July 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank John P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Innisfree Hotels, Owner at Hilton Garden Inn Ft. Walton Beach, responded to this reviewResponded 28 August 2024

Thank you so much for your review. We are so thrilled that you enjoyed your stay and floating around our lazy river. We will be sure to let Pebbles know that you appreciated her and we hope to welcome you back very soon. -Leigha

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