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Erica J

Pebble is the sweetest!

5.0 of 5 bubblesReviewed 4 weeks ago
Booked hotel rooms for my daughter’s birthday celebration & Pebble was a 10/10 with helping us book everything. She is wonderful & so sweet & very helpful with booking & understanding everything & making me feel like family & she made us feel valued. Thank you Pebble!!
Date of stay: January 2025
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Innisfree Hotels, Owner at Hilton Garden Inn Ft. Walton Beach, responded to this review
Responded 4 weeks ago
Thank you so much for leaving us this review Erica. We are so thrilled that your daughter enjoyed her birthday celebration with us and that Pebble could help make your stay even more special. We will be sure to let Pebble and our management team know how grateful you were for her and that you are singing her praises. Thank you for sharing your experience and we hope to welcome you back in the future. -Leigha
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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1 - 6 of 864 reviews
Reviewed 5 weeks ago via mobile

Last minute to get away to Emerald coast. Awesome front desk and staff. They were accommodative and super friendly. Location is great. Right on the beach. Swimming pool was perfect temperature. Would definitely recommend if considering Emerald coast/Destin area

Room tip: Try to get beachfront balcony rooms. Literally on the beach.
Date of stay: December 2024
Trip type: Travelled with family
Thank jkchicago2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Innisfree Hotels, Owner at Hilton Garden Inn Ft. Walton Beach, responded to this reviewResponded 4 weeks ago

Thanks so much for leaving us this review. We are so thrilled that you enjoyed your stay with us and found our staff helpful and accommodating. We can't wait to welcome you back to the Emerald coast! -Leigha

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Reviewed 24 October 2024

My best friend and I celebrated our 50th birthdays together along with my sister at The Hilton this month. I want to recognize Pebble, from the front desk, who from the moment of our check in, always had a bright smile and a great attitude. She took care of all our needs. Wonderful customer service!

Date of stay: October 2024
Trip type: Travelled with friends
Thank Christina K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Innisfree Hotels, Owner at Hilton Garden Inn Ft. Walton Beach, responded to this reviewResponded 24 October 2024

Thank you so much for this review. We are so thankful to have been apart of your 50th birthday celebrations! We hope you had the best time and that we can welcome you back for year 51! We will be sure to pass on your praise of Pebble and we hope to see you again soon! -Leigha

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Reviewed 25 September 2024 via mobile

The hotel is right on the beach with amazing views. We booked 2 rooms at separate times and when I called the front desk and spoke to Daniel asking if we could have rooms at least on the same floor he went above and beyond to upgrade our rooms so we could be next to each other. My daughter’s room (524) had a king size bed and a little cubby with bunk beds, perfect for her teenage daughter and her friend! We both had balconies overlooking the pool and ocean and it was spectacular! The rooms were comfortable with great pillows, nice bed linens and plenty of USB ports on lamps to charge your electronics. They had a mini fridge, Keurig coffee maker with pods and a microwave. The bathrooms were large and they provided full size bottles of shampoo, conditioner and body wash in the showers and full size lotion on vanity. They have a restaurant and bar on site which is good.

The absolute best thing about this hotel is the staff! Daniel was so friendly and even had cookies, milk, chocolate covered strawberries and a birthday card when he found out it was my granddaughters 14th birthday waiting in our room when we checked in! So thoughtful!!! I can’t remember the name of all the employees that were so helpful and so friendly but everyone went out of their way to provide excellent customer service! I hope Hilton and the Manager of this hotel realize what excellent employees they have!

The only downside of this hotel is they are doing road construction right in front of the hotel but it did not take away from our excellent stay.

Room tip: If you can book ocean view room with balcony the views are amazing
Date of stay: September 2024
Trip type: Travelled with family
Thank Sannd1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Innisfree Hotels, Owner at Hilton Garden Inn Ft. Walton Beach, responded to this reviewResponded 27 September 2024

Thank you so much for this glowing review! We are so thrilled that you enjoyed your stay with us in paradise, found our staff helpful and loved the rooms and the view. We hope to welcome you back again very soon! -Leigha

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Reviewed 5 September 2024

I just got back from my birthday/anniversary trip. Daniel and Pebble at the front desk made our trip the best ever! Seriously it was one of the best trips we have ever taken! They both took extra care of us once they found out it was my birthday and Anniversary Trip. Within about 1.5 hrs after checkin Daniel was knocking on our door with Champagne/chocolate strawberries and fruit!! Not 2 mentioned 2 cards! So so sweet!! Seriously the best service ever! We can’t wait to go back! Thank you so much for making our trip so memorable!

Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank kimsN4122KG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Innisfree Hotels, Owner at Hilton Garden Inn Ft. Walton Beach, responded to this reviewResponded 7 September 2024

Thank you so much for this review. We are thrilled that you. We are so happy that you enjoyed our staff and had the best birthday/anniversary trip ever. We can't wait to welcome you back to paradise. -Leigha

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Reviewed 1 September 2024

Complaint complaint!!!!! Why isn’t Dawna running the entire hotel. She should be running the hotel region!!! We had a tiny issue and she completely resolved all issues …..and made my wife very happy. Promote Dawna above here peers. She is a star for the hotel!!!!

Date of stay: August 2024
Trip type: Travelled with family
Thank A8882UKgeorger
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Innisfree Management, Owner at Hilton Garden Inn Ft. Walton Beach, responded to this reviewResponded 2 September 2024

Hi there, Thank you so much for leaving a review! We are so glad that you were able to have your issues resolved and appreciate your compliments to our staff. We will be sure to pass your thoughts along to our team. We hope to see you again! -Chloe

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